Adobe Portfolio Photo Grid problem with vertical photos

[Devin22573278pir7]

ADOBE PORTFOLIO. Trying to upload vertical images along with horizontal images to a photo grid for my portfolio. For some reason, the vertical images only appear either sideways or stretched wide to fit in with horizontal photos. Is there a way to fix this so that my vertical images appear as they are?

[dj_paige]

Wrong forum. This is the Lightroom Classic forum.

[Devin22573278pir7]

Posted here because the portfolio “forum” is read only for some reason.

[Todd Shaner]

There is no forum for that product here, Portfolio help may be obtained at the links below
https://helpx.adobe.com/creative-cloud/how-to/create-portfolio-website.html
https://help.myportfolio.com/hc/en-us
https://portfolio.adobe.com/themes
https://portfolio.adobe.com/
And Lightroom Integrations
https://blogs.adobe.com/jkost/tag/portfolio
https://lightroomkillertips.com/getting-images-lightroom-adobe-portfolio-just-got-lot-easier/
https://digital-photography-school.com/create-beautiful-online-gallery-lightroom-classic-cc-adobe-po...

[fiskers992]

I had the same problem... open them with preview and re-save them. I rotated them 360 degrees for good measure. The new upload worked the way it was supposed to. 

[Nancy OShea]

When images are appearing upside down or rotated, that usually means you took pictures with an iPhone or iPad that was not held correctly with volume buttons pointing down.  Apple has built in software to compensate for this rotation, but other machines, email and the web do not.  The best solution is to hold your device correctly.  Or rotate images afterwards to correct the orientation and save with Metadata set to NONE.

For more question about Portfolio, see links below:

- FAQ & Knowledgebase - https://help.myportfolio.com/hc/
- Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
- Adobe UserVoice for feedback & bug reports - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

[Devin240920404948]

This happens with photos I take in my camera. I don't use iPhone for my photos.

[fiskers992]

Same here. Photos taken on a pro level dslr. They appear the right way on the camera and the computer, but not the right way on Adobe Portfolio until they were re-saved. It was a small minority of images taken at different times on different pro cameras. Seems like a minor glitch more than anything. 

[Nancy OShea]

I honestly don't think this is a failure of web-based PhotoGrid module.  More than likely your camera is adding Exif metadata to the image file for it's own set of reasons.  I'm guessing this would happen with almost any web-based app that strips metadata from images.   If you want to file a reproducible bug report, go to Portfolio Support.

- Contact Portfolio Tech Support - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168
- Adobe UserVoice for posting feedback & bug reports - https://helpx.adobe.com/x-productkb/global/how-to-user-voice.html

EDIT:  Portfolio on UserVoice has been deactivated.  Please contact Portfolio support.

[Tirelli5CDB]

I tried this and it worked! Thank you 

[Nancy OShea]

[Moderator moved from Lightroom Classic to Creative Cloud Services.]

[Shkaev]

I have the same problem. Uploading images that otherwise look normal and having them weirdly stretched / rotated on the website grid.

[nater46623190]

Same problem here, if you have apple, just rotate the photos 360 degrees in preview and then re-uploaded them and it should be fixed. 

[Korbin25092991x9vb]

Hey, I don't know if you're still having this problem, but I've found that if you center align the image it will correct the orentation and then you can size the image the way you want. 

I hope this helped.

Kindest Regards

[Devin240920404948]

Thank you!!

[Jacob34908421l0ob · Accepted solution]

I struggled with this problem for half an hour or maybe more. None of these stratigies seemed to work. What did end up working was this:

First, take all of your photos you may have on your desk top or a hard drive and add them to the photos app. (I use apple, it's the app that comes with your device for photos.)

Second, after all of your photos are on the app, select them all (if they are in ramdom places you can add them all to a single album) and on the top left hand of your screen you should see "File" this isn't in the photos app, its on the computer itself. click "File" and then "Export" you should see "Export x Photos" where x is the number of photos you have selected. Click that.

Third, select your settings, (remember websites can only use certain file types) and click export

My settings:
Photo Kind: JPEG

JPEG Quality: Maximum
Color Profile: Most Compatible
Size: Full Size
Include: (YES) Title, Keywords, and Caption
               (YES) Location Information
File Name: Use File Name
Subfolder Format: None

Then select where you would like the photos to be stored. Personally I use an external hard drive.

Hope this helped!

[kglad]

thanks for your solution, @Jacob34908421l0ob 

[defaultjfpm3m2n1yug]

This was the only solution that worked for me. Thank you! 

[Michael22950304zsqj]

This worked! Thank you so much and shame on adobe for this even being a possibility of an issue. 

[dreivko]

I hope this help to someone 

I opened each photo in PS and simply CTRL + S (Windows) and select maximum quality in JPG and that's it,

Second option
Export as:
JPG
Max quality

Nothing more

[Nancy OShea]

@Jacob34908421l0ob  and @dreivko.

Just so you know, Maximum Quality produces excessive filesize & bandwidth which is not a good thing on the web. 

Ideally, images should be optimized for the web to promote faster loading pages.  Site visitors have the attention span of a goldfish. They won't remain long on slow loading websites containing bloated images, particularly if they're using a mobile device with a limited data plan.

To optimize images for the web, use Photoshop File > Export > Export As panel. See screenshots.

Select JPG and adjust the quality slider to match your target filesize (around 100 KB is good). 

Scroll down.  Set Metadata: NONE and Color Mode: Convert to sRGB (for the web).

Click the Export All button to save JPG to your web images folder of choice.

Your original uncompressed images may be used for print purposes.

Hope that helps.