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Behance "You don't have access to this product", Support team constantly close my tickets

New Here ,
Aug 29, 2023 Aug 29, 2023

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Hey Adobe community! About a month ago I found out that when I tried to log in to Behance, it said "You don't have access to this product",  I contacted Behance and got in contact with one agent asking me for my log in email, and never replied and closed my ticket. I contacted them again, but my ticket got closed again without any communication. I did search through the community posts and nothing solved my problem. 

 

When I log in to my Adobe ID, it does say I have access to Behance. I also contacted Adobe but they said this is a Behance issue and told me to contact Benahce... I am so confused and upset right now, that I cannot access my work on Behance, and that Behance is refusing to help me with it. 

 

Does anyone have any ideas? 

 

Attach a screenshot of them closing my ticket without solving it... 😞 

TOPICS
Cloud storage web assets , Collaboration , File sync , Libraries

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Community Expert ,
Aug 29, 2023 Aug 29, 2023

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Perhaps you did something egregious that violates Behance's User Terms.  See links below for more details.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Apr 21, 2024 Apr 21, 2024

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I did nothing of these prohibited things.

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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LATEST

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New Here ,
Nov 02, 2023 Nov 02, 2023

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Hello, did you manage to solve this problem?  I have the same case and nothing helped..

 

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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@mariiaf57649996 

 

if you opened a support case, make sure it's updated - https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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