Beta Apps Missing

[Oluwafemi Adelekan]

Hi, I just paid for a photoshop plan and I was looking forward to try the harmonize feature that is still in Beta but on my creative cloud account, I don't have the beta apps option.

Is something wrong with my plan or do I need to sign up for the program first?

[Peru Bob]

Try clicking on the Pre-release tab.

[Oluwafemi Adelekan]

I’ve already attempted that, but the only option showing in the list is Illustrator. I specifically need access to the Photoshop option.

[kglad]

does your computer meet specs for the latest ps?

https://helpx.adobe.com/creative-cloud/system-requirements.html

[Oluwafemi Adelekan]

Yes it does

[Peru Bob · Accepted solution]

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Oluwafemi Adelekan]

I saw this in another thread, tried it and it still didn't work. I also tried to repair it as well. 

When I try to uninstall, it says I still have Adobe applications that use creative cloud so I can't uninstall

[kglad]

@Oluwafemi Adelekan 

do you have a teams, education or education subscription?

[Oluwafemi Adelekan]

No, I don't.

One thing I just noticed is, going through the web app on my phone, I can see the beta apps option but for some reason, not on my computer

[kglad]

what's your os/version?

what cc desktop version?

[Oluwafemi Adelekan]

I have windows 11 - 24H2
My CC desktop version - 6.7.0.278

[Janabi_ADD]

Thank you , the restart solution for the cerative app works well with me , now i can see the tab of Beta apps again 

[Amitej S]

Thanks for confirming and sharing what worked for you! Let us know if you need any further help with this!

We are here to help!

Best!

[kglad]

@Janabi_ADD 

that was a reset, not a restart of the cc desktop app.  ie,  reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

[Oluwafemi Adelekan · Accepted solution]

In case anyone else runs into the same issue I did, here’s what worked for me: I logged into Creative Cloud using an incognito browser, downloaded the Beta program, and it automatically synced to my desktop app.

[kglad]

where'd you find that url?

[Oluwafemi Adelekan]

I googled it

[kglad]

@Oluwafemi Adelekan 

thank you.