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Blue arrows in creative cloud menu bar but file syncing shows up to date

Explorer ,
Apr 26, 2023 Apr 26, 2023

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Hi, I have the creative cloud app installed on my Mac, in the Menubar icon it shows the blue arrows which after a Google search tells me "New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending a sync." when I click on the menu bar icon and open the creative cloud app then click the cloud icon top right I see a green tick and it says "File Syncing up to date"

 

Not a huge problem but as a newbie I'm wondering if this is normal?

 

I have Lightroom, Lightroom Classic and Photoshop installed, but I haven't opened Photoshop yet, when I open Lightroom and Lightroom Classic they both show the green tick and say all files are up to date. 

 

Menu Bar Icon

Screenshot 2023-04-26 at 11.34.45 pm.png

 

 

 

Creative Cloud App

Screenshot 2023-04-26 at 11.42.05 pm.png

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File sync

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correct answers 1 Correct answer

Community Expert , Apr 26, 2023 Apr 26, 2023

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, restart your computer.

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Community Expert ,
Apr 26, 2023 Apr 26, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, restart your computer.

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Explorer ,
Apr 28, 2023 Apr 28, 2023

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@kglad Thanks for your help, restarting my Mac fixed the issue 😀

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Community Expert ,
Apr 28, 2023 Apr 28, 2023

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good to hear, and thank you for the update!

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Explorer ,
May 06, 2023 May 06, 2023

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The isssue came back a few days later what fixed it was:

 

"Go to Preferences > Lightroom Sync holding down Alt / Opt, and clicking the Rebuild Sync Data button that magically appears."

 

From this post By @johnrellis 

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Community Expert ,
May 06, 2023 May 06, 2023

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@Anirog 

 

thank you again.

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