CC Files has 4.5GB out of 20GB, but says it's 100% Full

Forum|Forum|12 years ago
August 28, 2013
3 답변들
1129 조회

This morning I began to copy a few files into my local CC folder for automatic upload to the server. CC began the upload process, and then stopped saying that it was full.

I have 4.5GB of files in my CC local folder.

I have the default 20GB plan with CC.

I have viewed the Archive folder and it is empty.

Is there a fix I can do on my end to reset CC so the proper amount of available space is known by the app?

File sync

이 주제는 답변이 닫혔습니다.

B

buck415작성자

Known Participant

I will state again, in writing: Adobe, you have my permission to delete any and all files in my Creative Cloud Files area. I have backups of all files, and deleting the files on your server will not create a loss or damage my workflor or create a negative impact on my work process in any way.

However, spending 2+ hours on the telephone and 90+ minutes in chat does create a negative impact on my workflow.

Please delete the files that you need to delete to correct the problem.

B

buck415작성자

Known Participant

Well, Adobe Support keeps e-mailing me and the chat keeps referring me here, so I'll repeat the information I keep repeating to support:

Case Number:0184696667. Please update the case with this URL: http://youtu.be/2bJJiTpaLi8 and http://forums.adobe.com/message/5668648#5668648. Ask support to read the description. Also, you are calling the wrong phone number. The phone numbers I have entered in my account are correct, but the numbers you have are wrong. Support may wish to read the URL's provided above.