Cloud Syncing is very slow and isn't really "syncing"

[chetgnegy]

I have about 5GB of files, and though I haven't personally counted them, CC says I have 170k of them. I moved everything to the sync folder "Creative Cloud Files". Let the syncing begin!

The estimate to finish the job was 14 hours. My internet is not particularly slow. In fact, 3 hours into the sync, I buffered up a two hour movie (which loaded in its entirety in mere minutes). Granted, upload speed != download speed. I went to bed hoping the job would be finished by morning. In the morning, my estimate was down to 0 seconds even though it confusingly still had 10k files left. At this point, I had to go to work, so I closed my laptop and went to work.

When I reopened my laptop at work, it started syncing again... from 0%. The files are in the CC folder, with the exception of the 10k unsynced files, they all had little green checkmark icons (indicating sync). Now my estimate is 40 something hours. I'm not sure if it's writing a second copy or if it doesn't realize that the files haven't changed or what...

Please give me some suggestions. I'm now paying for the entire suite of Adobe products, so I do expect that support will help me resolve this. We're kind of starting on a bad foot here.

Thanks,

Chet

EDIT: A few hours later it says it's synced, which would indicate that the problem of "resyncing from zero" is that it is just reporting the wrong numbers?

[Audiotechnical]

Hi Dave, I've just messaged you with a link to my log file I just collected.

I don't think its purely the fact its a virtual environment, but I am more drawn to possibly how the Desktop application is installed. During the process, it always needs a member of the I.T. team to remote onto my machine, and input an administrator password (or in fact, its their own Active Directory admin username & password) for the installation to continue.

So if the log info I've provided displays some signs of administrative restrictions while the Desktop app is running/synching maybe this is a start, and we'll need to review how the app is installed, to ensure it runs without issue.

The other concern (that no I.T. person likes to troubleshoot) is that the syncing sometimes does eventually complete, so something seems intermittent. But the fact that changing one bit of metadata on a single image on my Mac, takes hours/days for the Windows VDI to update, seems wrong and needs troubleshooting.

Cheers