Creative cloud doesn't support jpg and png but sync does

[Gabriel31224376wsfv]

1 file(s) could not be uploaded. Filetype not supported. I get this error everytime I try to Upload jpg, png, and webp through this website (psd,ai work):

https://assets.adobe.com/cloud-documents

But if I go to this part of the website it works with any file:

https://assets.adobe.com/files

I'm curious what the difference is between the two. I can go to another computer login and access both links and download files. Using this service primarly as a backup tool or switching from my personal to my work station. I just don't want to upload all my files and something change in the future or lose my data.

[kglad · Accepted solution]

cloud documents are adobe app files. your sync folder/website accept all file types.

https://helpx.adobe.com/creative-cloud/help/libraries.html

[Gabriel31224376wsfv]

Thanks for the info and taking time for helping👍

[kglad]

you're welcome.  (and don't forget, adobe sync folder files will stop syncing in a few months.)

[Gabriel31224376wsfv]

Found the announcement https://helpx.adobe.com/enterprise/kb/eol-cc-synced-files-for-business-plans.html

I don't mind losing the sync feature but will the cloud storage still be available?

[kglad]

yes, only the sync folder will be affected for all subscribers.

[TiggerEm]

Hi there, is the 100GB creative cloud storage (in 'assets.adobe.com/cloud-documents') no longer able to be used as an LFT service? 

Previously I used this 100gb folder as LFT, to upload files for my clients to download. These would be mp4 drafts / master files or zipped folders containing images. Now I get error message '1 file(s) could not be uploaded. Filetype not supported.

I understand file syncing is being retired, so there's no way to upload that way either.

[kglad]

there are no upcoming changes except the cc sync folder.

[JustinPhoto]

I'm experiencing exactly the same thing.  Any solution?

[kglad]

for those file types you need to find a solution (eg, onedrive, google drive etc) outside adobe.

[easer]

I have the same problem, and understand the answers that have been written here, but I got to get this out;  I am a simple photographer, ie. not a part of a bureau, like I have no co-workers that I need to share/co-edit files with, I just need to be able to send finished jpg's to my customers, and now that the free Wetransfer have become quite limited, I have been looking into using the storage that come with my Adobe photography plan, but, my free 20GB is worthless in terms of thát....???

Exactly WHAT benefit does I have from having those 20 GB included in my photography plan, being a simple photographer, and not having co-workers that I need to share/co-edit files with...???

[kglad]

there's no significant benefit unless you're sharing files with others or yourself.

[easer]

Really silly that jpg's are not supported, though....

[kglad]

you can add your suggestions to the cc desktop ideas forum.