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Creative Cloud: Had to deinstall PS but cannot download a version running on High Sierra 10.13.6

Community Beginner ,
Feb 04, 2023 Feb 04, 2023

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1) Today I lost the option to start PS from LR.
2) Solution recommended: Deinstall/install PS.
3) Creative Cloude seems (at least to me) to only offer a version being compatible with "macOS 11.0 or higher"
4) My hardeware is not enabling a newer version than "High Sierra 10.13.6"
5) I would be happy to get guidance for a simple way to download PS running on "High Sierra 10.13.6"

6) Otherwise I have to ask if I am forced to buy new hardware?

Thank you for your time & support!

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correct answers 1 Correct answer

Community Expert , Feb 04, 2023 Feb 04, 2023

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

-----------------------------------------------------------

...

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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Adobe now offers the current and ONE older version via the online program manager
You must ask chat support for a link if you need to have any version 2020 programs
Go here for all older links https://prodesigntools.com/adobe-direct-download-links.html
Prodesigntools is an official Adobe partner, and the links go to Adobe, not a 3rd party site
.
IF/When you do have a download, be sure to copy it to AT LEAST one external device
you should ALWAYS keep a copy (or two!) on an external device
since Adobe DOES SOMETIMES REMOVE OLD VERSIONS FROM THE SERVER
a usb flash drive or external hard drive, or write to a CD or DVD

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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quote

6) Otherwise I have to ask if I am forced to buy new hardware?


By @JoeRay1001

=========

Yes.  You cannot use Creative Cloud Desktop app on High Sierra.  Creative Cloud App is necessary to manage your other apps, check subscription and access your online files & services.  Without it, there's not much point in subscribing. 

 

Get a new computer that meets current Creative Cloud system requirements. High Sierra is fully 5 versions out of date now which isn't good for security reasons. 

 

Whatever you get, Win or Mac, make sure the CPU and GPU are compatible with Creative Cloud.  See details below.

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Feb 04, 2023 Feb 04, 2023

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1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

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Community Beginner ,
Feb 10, 2023 Feb 10, 2023

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Dear kglad,
thank you for your detailed & comprehensive help!
Things are running again & if it helps to thank you on a special plattform - pleas let me know!

BRGDS

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Community Expert ,
Feb 10, 2023 Feb 10, 2023

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good to hear.  (and that sincere thank you is more than enough!)

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