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Juan Carlos26872548c6ow
Inspiring
October 30, 2022
Answered

Creative cloud profiles

On my PC and android smartphone, Creative cloud don't let me to choose a profile, all time it',s login with my personal profile instead of let me choose between personal or business profiles 

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    Juan Carlos26872548c6owCorrect answer
    Inspiring
    November 20, 2022

    @ShahdIssaArt  and to all those who have had or have this problem, if your Adobe account is yours or your company's you have to consult with the administrator of the main Adobe account. If you bought the license from an internet ad, Facebook or similar... as I did, you have nothing to do, it was a scam.

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    31 replies

    ShahdIssaArt
    Participant
    November 19, 2022

    Hey please let me know if you slove this problem, Im having it at the moment and its driving me crazy ! 

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    Juan Carlos26872548c6owAuthorCorrect answer
    Inspiring
    November 20, 2022

    @ShahdIssaArt  and to all those who have had or have this problem, if your Adobe account is yours or your company's you have to consult with the administrator of the main Adobe account. If you bought the license from an internet ad, Facebook or similar... as I did, you have nothing to do, it was a scam.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 30, 2022

    1. Launch Creative Cloud desktop app.

    2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

    3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

     

    from here:

    https://community.adobe.com/t5/account-payment-plan-discussions/changing-account-without-re-install-the-suite/td-p/6051925

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    Juan Carlos26872548c6owAuthor
    Inspiring
    October 31, 2022

    That's wrong, no gear icon on CCD.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 3, 2022

    As you can see, i can select profiles on web browser...


    proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

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