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Inspiring
October 30, 2022
Answered

Creative cloud profiles

  • October 30, 2022
  • 2 replies
  • 3051 views

On my PC and android smartphone, Creative cloud don't let me to choose a profile, all time it',s login with my personal profile instead of let me choose between personal or business profiles 

This topic has been closed for replies.
Correct answer Juan Carlos26872548c6ow

@ShahdIssaArt  and to all those who have had or have this problem, if your Adobe account is yours or your company's you have to consult with the administrator of the main Adobe account. If you bought the license from an internet ad, Facebook or similar... as I did, you have nothing to do, it was a scam.

2 replies

Participant
November 19, 2022

Hey please let me know if you slove this problem, Im having it at the moment and its driving me crazy ! 

Juan Carlos26872548c6owAuthorCorrect answer
Inspiring
November 20, 2022

@ShahdIssaArt  and to all those who have had or have this problem, if your Adobe account is yours or your company's you have to consult with the administrator of the main Adobe account. If you bought the license from an internet ad, Facebook or similar... as I did, you have nothing to do, it was a scam.

Peru Bob
Community Expert
Community Expert
October 30, 2022

1. Launch Creative Cloud desktop app.

2. Click on the gear icon on the top right hand side in the Creative Cloud desktop window and go to 'Preferences'

3. Select the tab 'Account', Sign out of creative cloud and then sign back in using the different Adobe Id.

 

from here:

https://community.adobe.com/t5/account-payment-plan-discussions/changing-account-without-re-install-the-suite/td-p/6051925

Inspiring
October 31, 2022

That's wrong, no gear icon on CCD.

kglad
Community Expert
Community Expert
November 3, 2022

As you can see, i can select profiles on web browser...


proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html