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draw, fresco and capture send files to Illustrator on the wrong Macbook

Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Hello,

I'm having an issue with the "send to Illustrator" function in draw, fresco and capture :

I have a macbook pro under under Mojave (10.14.6) and it opens illustrator files send from my iPad (in draw, capture and fresco) without any issue.

The other macbook pro under Catalina (10.15.7) received some files the first day I used draw. Since then, no files are showing up in illustrator on this computer.

 

Both macbook use Illustrator 25.0


If the macbook under Mojave is switched off, I dont get any file at all...


It seems I am having the same problem as the one described here : https://community.adobe.com/t5/illustrator-draw/adobe-draw-sends-files-to-illustrator-on-the-wrong-m...

I followed the solution described without any success.


I already created a post here : https://community.adobe.com/t5/illustrator/draw-fresco-and-capture-send-files-to-illustrator-on-the-... but they told me to ask again on your forum.

Thanks in advance for your feedback.

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File sync

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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Just fixed my issue :
I followed the suggestions in this link : https://helpx.adobe.com/download-install/kb/fix-creative-cloud-desktop-app-issues-on-catalina.html

 

Thanks anyway

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