• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Elemente können nicht gelöscht werden

New Here ,
Feb 22, 2023 Feb 22, 2023

Copy link to clipboard

Copied

Hallo,

ich hatte längere Zeit ein Abo für alle Adobe Produkte und habe nun auf Bildbearbeitung Paket gewechselt. Das heißt das ich jetzt weniger Platz in der Cloud habe und diese jetzt überfüllt ist. Also wollte ich Dateien rauslöschen aber immer wenn ich Elemente rauslöschen möchte kommt die Fehlermeldung "Elemente können nicht gelöscht werden" und die bereits gelöscht wurden kommt die Fehlermeldung "Elemente können nicht entgültig gelöscht werden". Ich habe wie in Creative Cloud App sowie auch im Web den Vorgang probiert. Beides ohne Erfolg.

Bitte um Hilfe.

TOPICS
Cloud storage web assets , File sync , Libraries

Views

728

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 22, 2023 Feb 22, 2023

Copy link to clipboard

Copied

what exactly are you trying to remove?

 

a program (eg, photoshop elements) from your computer?  files stored on adobe's cc file servers?  something else?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

I am trying to remove files stored in the adobe cloud. I had mp4 files for Premiere Pro. I dont need them now.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

I did exactly the same thing as was shown on this link, and after I click on delete, there come a popup wich says "Elements can't be deleted" but in german.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

Here I show the screenshot what happens if I click on delete:

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

are you using your web browser to go to you cc web files?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

I tried in both. One time in browser and one time via App.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2023 Mar 03, 2023

Copy link to clipboard

Copied

LATEST

contact adobe support and see if they can remove or unlock it.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines