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mintyh
mintyh
Known Participant
Jul 16, 2021 1:26 AM UTC
Answered

Endless "loading Adobe fonts" in the Creative Cloud app? Possible solution below.

After migrating from an intel iMac to a new M1 iMac, I had the spinning/never loading fonts issue in the Font section of the Creative Cloud app.

 

I tried using the web version of Adobe's font management to deactivate all fonts. (That didn't solve it, but I mention it in case it's part of the solution.)

 

What eventually solved it was going and getting Adobe's Cleaner Tool: 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
and removing old versions of Adobe programmes. (Turns out there were some remnants going as far back as Creative Suite 4!).

 

I had the luxury of not worrying about losing older versions because they're still on the Intel iMac, but if you're wanting to keep more recent ones, you *may* only need to delete the much older versions.

For instance, Illustrator 2021 is glacial on the Intel but 2020 is good, so I was mostly working in 2020, hoping that at some point 2021 would get an update that would make it less of a dog. (FWIW, 2021 running M1 native seems pretty damn smooth!)

 

After using the cleaner tool, I downloaded the latest Creative Cloud desktop app from: https://creativecloud.adobe.com/apps/download/creative-cloud

 

And ran the installer, which I assume overwrote the Creative Cloud app I had.

 

That was the point where the fonts panel was actually working again. There is an option there to activate "previously active" fonts. So it was pretty easy to restore them (and probably not a bad thing to cull some of the 380+ fonts), or just activate as needed if updating old projects with certain fonts.

 

Hope this helps someone.

    navaa75944619Correct answer
    Participant
    Mar 29, 2022 6:35 PM UTC

    This is what I did to get it to work for me:

    Toggle the Adobe Fonts setting

    If the fonts are not active, try turning off the font option in Creative Cloud (preferences dialog box - services in the left nav), toggle Adobe Fonts to turn it off then close out the preferences. 

     

    Re-open the Creative Cloud preferences dialog box and then toggle Adobe Fonts to turn it back on. 

     

     

     

     

    View reply

    29 replies

    easbos
    Participant
    Aug 31, 2026 5:27 AM UTC
    There’s no Fonts option in my Adobe CC console.  Fonts is included in my plan. What can I do for this?

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Aug 31, 2026 1:43 PM UTC

    ​@easbos 

     

    do you have an education, teams or enterprise subscription?

    Translate
    easbos
    Participant
    Aug 31, 2026 4:10 PM UTC

    Yes, I have an enterprise subscription.  Thank you!

    Translate
    NudeCruzer
    Inspiring
    Jun 18, 2025 8:04 AM UTC

    Thank you! the reinstall did it for me, I selected uninstall and they gave me the option to repair the installation and that did the trick!!!

    Translate
    loyal_Galaxy5291
    Participant
    Oct 3, 2025 12:11 AM UTC

    Four years later, and still the same bugs popping up - classic Adobe! Glad I could help 🙂

    Translate
    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    Oct 6, 2025 1:30 PM UTC

    Hi @loyal_Galaxy5291,

     

    Welcome to the community! We're sorry to hear about this. Could you please let us know which operating system and version you're using? Have you tried aby troublshooting steps so far? If so, can you let us know here?

     

    We are here to help, just need some info.

     

    Regards,

    Tarun

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    rickhoekman99
    Participant
    Nov 17, 2021 10:00 AM UTC

    Thank you so much! This is exactly what I had, and I had no idea anymore what to do. Many, many thanks!

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      navaa75944619Correct answer
      Participant
      Mar 29, 2022 6:35 PM UTC

      This is what I did to get it to work for me:

      Toggle the Adobe Fonts setting

      If the fonts are not active, try turning off the font option in Creative Cloud (preferences dialog box - services in the left nav), toggle Adobe Fonts to turn it off then close out the preferences. 

       

      Re-open the Creative Cloud preferences dialog box and then toggle Adobe Fonts to turn it back on. 

       

       

       

       

      Translate
        Friendly_Odyssey15C3
        Friendly_Odyssey15C3
        Participating Frequently
        Sep 6, 2022 6:40 AM UTC

        The toggle solution worked for me a while back, pre-M1 chip.  This time around I had to scrape the MacBookPro of all things Adobe before things would work correctly again.

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        jhsk518
        Participant
        Nov 5, 2021 2:09 PM UTC

        THIS.

         

        Thank you SO much for posting this. I recently bought the new M1 chip Macbook Pro 14" and I was going through the same issue with the activated fonts and cloud files not loading. I tried everything I found online but every solution seemed to be targeted toward older Mac models. I was literally about to give up and on the verge of calling Adobe help desk until I found your post.

         

        If anyone else bought the new Macbook with the M1 chip and have migrated your files from your old computer, make sure you use the Adobe's Cleaner Tool to get rid of ALL older versions and download the latest versions from a clean slate.

         

        Translate
          doooooobin
          Participating Frequently
          Nov 6, 2021 4:52 AM UTC

          Was hoping this would resolve it for me, but no luck.. I dont have a core sync extension, from what I have read once I uninstalled and reinstalled Adobe CC desktop it should prompt me to install the extension but it never does.. 

           

          Hoping if I update to 12.01 that allows things to work?

           

          any other suggestions would be super helpful

           

          Translate
            doooooobin
            Participating Frequently
            Nov 15, 2021 10:12 PM UTC

            Hmm. This was on a iMac M1 which at the moment is still on the latest update of Big Sur 11.6.

             

            CC version is now the same as yours.

            If you followed all the steps of 

            1. deactivate all fonts

            2. use cleaner to get rid of old Adobe apps.

            3. reinstall Create Cloud App,

             

            then I'm afraid I don't have further tips.

             

            I do find there are ongoing dramas with Adobe software on both Mac and Win. I've just had to go and manually delete "AdobeNotificationClient" after I finally realised that it was what was making my grunty desktop grind to a halt at points. Event Viewer > Windows Logs > Application revealed endless "Failure to load the application settings for package AdobeNotificationClient" errors. After much messing around with actually getting privileges to the WindowsApp folder which allowed me to delete it (thanks Windows! So glad you decided that even as an Admin, I wasn't really allowed access to folders because your "Trust" owned it! That was half an hour of my life I won't get back...)


            I finally figured it out! In the utilities folder there was an adobe sync folder that cleaner was not removing. As soon as I deleted that folder and relaunched CC it installed core sync!

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