Error 404: Asset not found

[Nathan5C3F]

I created a library and I am trying to share it with my team. When my team clicks the link or if I try to view my library on the web, it leads me to a page that says "Error 404: Asset not found." How do I get this library to show up and be sharable? The same issue happens when I try this using Ps, Id, and Ai.

[roy.31452627]

November 2024 and also experiencing this issue of a shared library not being accessible and being presented with the "Error 404: Asset not found." message.

[kglad]

@roy.31452627 

have the link creator test their link

if they can connect, try a different browser.

[timz67519437]

It's not the browser that's the issue. This happens directly within the apps, as well. That is the most frustrating part. People are paying $60 per month for software that has major features that aren't sufficiently tested by Adobe's QC department.

[kglad]

did the link creator test their link?

[Roy_Rezentes_II · Accepted solution]

Although the link takes you to a dead-end, apparently the Library is still shared. The solution we found was this:

The person I shared the Library with goes to their notifications inside of their Adobe account and accepts the shared Library. In this case I was sharing with someone that uses Adobe Express.

[kglad]

@Roy_Rezentes_II 

thanks for your solution.

[Anicca2321]

THANK YOU @Roy_Rezentes_II! This was the answer. I clicked the notification bell in the CC Desktop app and there as an option to accept the invite.

[jakub_2162]

Same issue
I didn't know this issue had been going on for three years

[kglad]

@jakub_2162 

was your library still shared?

[km-sawan]

Oktober 2025: 

I've also been having this problem since today. I want to share a link from Illustrator with a customer who doesn't have an Adobe account. Both I and the customer are getting the error “Error 404: Asset not found.”

I checked older share links; none of them work anymore either. What can I do? I urgently need to get customer feedback.

[Robsimpson1977]

Hi,

Sane issue with all old and new review links created today!

Tried everything

[fayed66024351]

Same, as of today. 

[roy_6094]

Have you seen the solution that worked for me? Go to the correct solution above.

[roy_6094]

Go to the correct solution above.

[fayed66024351]

This solution isn't viable in this situation. 

I'm sharing a whole illustrator file by the review link to non Adobe users. Not a library.
I've tried sharing with myself via email. It does not help. 
I've updated illustrator. Still no fix. 

[BOOMFLY]

Yes same here, none of my share links are working. I'm getting the feeling this is a global outage not a localised one. 

[Jan Smetana]

Hi, Same here, none of my links if working, clients are furious. 

[kglad]

check https://status.adobe.com/

[Eric30940806gu6u]

I'm having the same issues which all started yesterday. Tried restarting the software as well as computer itself but no luck. There's no option to click on the notification icon as previously suggested in the answer

[Max219972986d52]

I have the same problem

[BOOMFLY]

Any progress with anyone? Mine is still down. Been chatting to the tech support team who just direct me to this article!! 🤣

[Eric30940806gu6u]

It looks like everything’s working on my end! There’s probably an update happening that’s only affecting a small number of users.

[Robsimpson1977]

My issues continue.. I have even created NEW artwork in Illustrator and InDesign and tried to access the 'Share links' myself but still get the same error message within the browser

[BOOMFLY]

All my links are now up and running again. Hope yours are too. 

[km-sawan]

It seems to be working again. However, I noticed that commenting after selecting text areas does not work as usual. There is no option to comment on a section of text and save it as a reference. Instead, I can only place general comments via the preview link. Am I overlooking a setting, or has this feature been disabled?