Error Code 10000 and automatic logout

[rduzunkavak]

For about the last 5-6 months, I have been getting the 10000 error when entering the “Creative Cloud”, “Photoshop” and “Illustrator” programs.

I reinstalled the computer (Windows 10) but the problem still persists. I cannot log in in any way.

The errors I keep getting;
1) The libraries are not synchronized.
2) 10000 error codes when I open Photoshop or Illustrator.
3) It kicks me out every time I try to log in.

[kglad]

make sure your default browser is not opera and is up-to-date.

[asus tuf]

me too .... did you find solution ?

[rduzunkavak · Accepted solution]

Yes, I finally understood the problem and its cause. so I had to write here first to solve it 🙂

Cause;
1) It happens because you used a microsoft mail address (username) when installing Windows.
2) Adobe definitions on your computer are conflicting with your old information.

Solution;

1. Press CNTRL + R and type “certmgr.msc”. Find the “AdobeCertStore” folder there and delete its contents.
2. Go to Control Panel and open “Credentials Manager”. Select the “Windows Credentials” session there. In it, press the arrow next to each of the Adobe records starting with ACCC.com and delete it by clicking “Remove”.
3. Restart your computer and log back into Creative Cloud.

That's it, the problem is solved.

By the way, I wrote these articles in Turkish and had them translated, so I apologize in advance for any translation errors.

Wishing everyone good work and beautiful designs...

[kglad]

@rduzunkavak 

thank you for that solution.

@asus tuf 

if you decide to try that, let use know the results

[Hannah_Murphy8340]

Hi, and thank you for taking the time to write these instructions. I have been encountering this error code for a few days now, with the constantly being signed out of Creative Cloud and my other Adobe apps. (Ironically, to write this comment I had to sign in, and that worked on the first try for some reason?) Anyway, I followed your list exactly of steps to resolve, and it fixed the issue for about 20 minutes. The issue has since returned. I am curious if the issue has something to do with my wifi router settings? None of my wifi settings have changed, but I tried to connect my iPhone to my Canon camera last night via wifi connection and was unable to connect. I kept getting error messages saying that the wireless LAN authentication was failing. Could that also have something to do with why am I getting error code 10000 on Adobe products? P.S. I use Firefox for the Adobe sign-ins (sign-in through Google) and it is up to date. Thank you for any advice.

[kglad]

@Hannah_Murphy8340 

see if this helps:

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

[RicardoLoaizaT]

Amazing! from your number 2. i also delete the web credentials from adobe.