Files won't upload

[madsn81370115]

I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.

I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.

Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?

[Kanikas]

Moving to File Hosting, Syncing, and Collaboration​

[madsn81370115]

Anyone?

[David__B]

Hi Mads,

Does uninstalling and reinstalling the Creative Cloud app help?

Uninstall the Adobe Creative Cloud desktop application

Please let me know if you see the same result after trying that

Best,

- Dave

[madsn81370115]

Before I do that, it seems that I have to uninstall programs that needs CC app to work (Lightroom and Photoshop I assume). If I uninstall Lightroom, what happens with all my settings, presets, photos that are imported to the program etc.? I really don't want to lose all the presets, settings and photos that are in there already

[David__B]

Hi Mads,

The uninstaller in the document I referenced allows you to install the Creative Cloud desktop app without having to uninstall installed products. There is a warning but you can still proceed.

[madsn81370115]

I just uninstalled and re-installed the app, following the instructions you linked to. All it did after re-installing it was updating Lightroom and Photoshop, but not uploading any files. I assume this upload process would start automatically if it worked?

[David__B]

Hi Mads,

Lightroom CC is designed to work with its own cloud storage and has its own built in syncing. Creative Cloud file storage is designed mostly as a location to store your creative projects so you can work on them collaboratively or from multiple computers but separate and different than LR syncing.

A few clarifying questions.

• Which version of Lightroom are you using? CC or CC Classic?
• What was the purpose of uploading the 200 photos?
• Did you place the 200 photos within the Creative Cloud files folder?

Please let me know when you get the chance.

Thanks

[madsn81370115]

• Im using CC Classic, newest version.
• I want the photos on my phone and tablet as well, so that I can upload some of them on social medias and so on. I know I could use Dropbox or similar, but I somewhat feel that the quality on the photos are better in the CC app.
• Yes, like this:

Creative Cloud folder -> Map #1 -> Map #2

I also tried to upload a photo directly to the Creative Cloud folder (not any sub folders), but still didn't work. I have never had any problems with adding photos in sub folders before, the problems just randomly happened without anything changing first.

[David__B]

Thanks for the info

Could you confirm that sync is turned on in the Creative Cloud app preferences.

[madsn81370115]

Yes, can confirm. I even tried to turn it off, then on again, to see if that could help. No results.

[David__B]

Thank you for testing that, you might also want to test if the same thing occurs from a newly created user profile with admin rights

macOS Sierra: Set up users, guests, and groups on your Mac

[madsn81370115]

I made a new account, but nothing happens. The files won't upload.

[madsn81370115]

Anyone?

[Adrianna5E86]

mine isn't working either

[Aaron26913581hdtz]

Did you ever find a cure? Same problem here but in windows 10

[Gabriel31224376wsfv]

Checking to see if you ever figured out this issue.

[kglad]

@Gabriel31224376wsfv 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

*
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.