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I'm trying to upload 200 photos (JPG) to Creative Cloud, but the files won't upload.
I tried to turn off/on the sync in settings, quit the app, restart the computer (Mac) and log out/in. Nothing seems to be happening. I have used only 6% out of 20GB storage, and the file size is about 6-10mb per image.
Therefore, I searched online to find any solution, but can't seem to find any solution to the problem. Is there anything particular I can try to do to fix this?
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Moving to File Hosting, Syncing, and Collaboration
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Anyone?
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Hi Mads,
Does uninstalling and reinstalling the Creative Cloud app help?
Uninstall the Adobe Creative Cloud desktop application
Please let me know if you see the same result after trying that
Best,
- Dave
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Before I do that, it seems that I have to uninstall programs that needs CC app to work (Lightroom and Photoshop I assume). If I uninstall Lightroom, what happens with all my settings, presets, photos that are imported to the program etc.? I really don't want to lose all the presets, settings and photos that are in there already
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Hi Mads,
The uninstaller in the document I referenced allows you to install the Creative Cloud desktop app without having to uninstall installed products. There is a warning but you can still proceed.
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I just uninstalled and re-installed the app, following the instructions you linked to. All it did after re-installing it was updating Lightroom and Photoshop, but not uploading any files. I assume this upload process would start automatically if it worked?
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Hi Mads,
Lightroom CC is designed to work with its own cloud storage and has its own built in syncing. Creative Cloud file storage is designed mostly as a location to store your creative projects so you can work on them collaboratively or from multiple computers but separate and different than LR syncing.
A few clarifying questions.
Please let me know when you get the chance.
Thanks
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Creative Cloud folder -> Map #1 -> Map #2
I also tried to upload a photo directly to the Creative Cloud folder (not any sub folders), but still didn't work. I have never had any problems with adding photos in sub folders before, the problems just randomly happened without anything changing first.
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Thanks for the info
Could you confirm that sync is turned on in the Creative Cloud app preferences.
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Yes, can confirm. I even tried to turn it off, then on again, to see if that could help. No results.
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Thank you for testing that, you might also want to test if the same thing occurs from a newly created user profile with admin rights
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I made a new account, but nothing happens. The files won't upload.
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Anyone?
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mine isn't working either
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Did you ever find a cure? Same problem here but in windows 10