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Firewall settings are blocking Creative Cloud services

Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Hello all,

I am getting the following error (see screenshot) that my firewall settings are blocking Creative Cloud services.
The IT specialist at the company has checked everything. Port 80 / Port 443 are enabled and the firewall is not blocking anything.

A new installation of Creative Cloud and Adobe XD did not work.

Switching off the firewall did not help either.

Has anyone had the same problem and a solution?

TOPICS
Collaboration , File sync , Libraries

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correct answers 2 Correct answers

Community Expert , Jul 07, 2023 Jul 07, 2023

 

to white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner , Aug 31, 2023 Aug 31, 2023

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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do you have any anti-virus or anti-malware running?

 

<moved from cc services>

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Community Beginner ,
Jul 06, 2023 Jul 06, 2023

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Hey klgad, 

short answer: no.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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contact adobe support via chat so they can check. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Jul 07, 2023 Jul 07, 2023

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Support was friendly but apart from reinstalling everything and downloading the latest cloud version, they couldn't do much. And we have already tried everything.

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Community Expert ,
Jul 07, 2023 Jul 07, 2023

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to white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Jul 07, 2023 Jul 07, 2023

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Thomas, of course, we have all done and tried all these things long ago. None of it has helped.

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LEGEND ,
Jul 07, 2023 Jul 07, 2023

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Did your IT specialist check Adobe's "whitelist" to make sure all the (hundreds of) servers needed by Adobe can be reached?

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Community Expert ,
Aug 31, 2023 Aug 31, 2023

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@Robert30591161ia6m 

 

the author of that post reported it soon failed, and the problem returned.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Still working in our company since two days now. 

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Community Expert ,
Sep 01, 2023 Sep 01, 2023

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@Robert30591161ia6m 

 

great.  keep us posted.

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Adobe Employee ,
Sep 18, 2023 Sep 18, 2023

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@Robert30591161ia6m If this is still happening, could you please collect and share the Creative cloud logs using Log collector tool.

Also, can you please check if any hidden proxy are present or not on this machine with below cmd and share the outout with us:
netsh winhttp show proxy

Regards,

Ruchika Wadhawan

 

 

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Community Beginner ,
Sep 18, 2023 Sep 18, 2023

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Same error message. I turned on my MacBook Pro today and I got this error message for the first time ever. Only thing I did yesterday was install some Epson Printer Drivers for an old printer. Could this be the cause of the problem? I dont have FIREWALL on, and my VIRUS protection has not been updated.

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Community Expert ,
Sep 18, 2023 Sep 18, 2023

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uninstall the drivers and see if the problem resolves.

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Community Beginner ,
Sep 19, 2023 Sep 19, 2023

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Ha! I quit desktop application ... problem solved. I wish all problems were this easy to fix!

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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@Pete Suchecki 

 

can you still use your cc apps?

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Yes, all good. Still not 100% sure how the change to Cloud syncing will affect the way I share files.

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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the only synching you can control with the cc desktop app is the synching with your own devices, not the shared with others files.

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New Here ,
Oct 16, 2023 Oct 16, 2023

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Wish granted! 😀👍

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New Here ,
Oct 06, 2023 Oct 06, 2023

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I get the same error message on MacBook Pro M2 (2023):

Libraries sync error

Creative Cloud services are blocked please check your firewall settings

 

I have recently updated to macOS Sonoma 14.0. Can this somehow be related to Sonoma?

No changes in network environment. 

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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@Finn350 

 

it could be related to sonoma, but:

 

first, update your os and then restart your computer. if that fails proceed to the following steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

 

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

 

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

 

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

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New Here ,
Oct 06, 2023 Oct 06, 2023

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Thanks for the advice! I restarted the computer, and now I am not even able to open the message pane containing the sync status messages from Creative Cloud icon (and there is no red exclamation mark either). I suspect that there is some incompatilibity with Sonoma and current version of Creative Cloud. As the repair instructions are quite complicated (I am relatively new to macOS), I wait for a while for an updated version of Creative Cloud desktop to see if the error would be fixed by that way.

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Oct 06, 2023 Oct 06, 2023

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Thanks for the quick advice! I think that everything was allright after reboot, as I now realize that when there is no red exclamation mark on the Creative Cloud icon, pressing the icon just takes you the Creative Cloud. I now realize the status messages regarding sync problems etc. are shown besides the icon only when there is a problem.

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