Firewall settings are blocking Creative Cloud services

[Robert30591161ia6m]

Hello all,

I am getting the following error (see screenshot) that my firewall settings are blocking Creative Cloud services.
The IT specialist at the company has checked everything. Port 80 / Port 443 are enabled and the firewall is not blocking anything.

A new installation of Creative Cloud and Adobe XD did not work.

Switching off the firewall did not help either.

Has anyone had the same problem and a solution?

[kglad]

do you have any anti-virus or anti-malware running?

<moved from cc services>

[Robert30591161ia6m]

Hey klgad, 

short answer: no.

[kglad]

contact adobe support via chat so they can check. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Robert30591161ia6m]

Support was friendly but apart from reinstalling everything and downloading the latest cloud version, they couldn't do much. And we have already tried everything.

[kglad · Accepted solution]

to white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

[Robert30591161ia6m]

Thomas, of course, we have all done and tried all these things long ago. None of it has helped.

[Test Screen Name]

Did your IT specialist check Adobe's "whitelist" to make sure all the (hundreds of) servers needed by Adobe can be reached?

[Robert30591161ia6m · Accepted solution]

If someone needs an answer. This helps:
https://community.adobe.com/t5/creative-cloud-services-discussions/libraries-sync-error-please-check...

[kglad]

@Robert30591161ia6m 

the author of that post reported it soon failed, and the problem returned.

[Robert30591161ia6m]

Still working in our company since two days now. 

[kglad]

@Robert30591161ia6m 

great.  keep us posted.

[Ruchika Wadhawan]

@Robert30591161ia6m If this is still happening, could you please collect and share the Creative cloud logs using Log collector tool.

Also, can you please check if any hidden proxy are present or not on this machine with below cmd and share the outout with us:
netsh winhttp show proxy

Regards,

Ruchika Wadhawan

[Pete Suchecki]

Same error message. I turned on my MacBook Pro today and I got this error message for the first time ever. Only thing I did yesterday was install some Epson Printer Drivers for an old printer. Could this be the cause of the problem? I dont have FIREWALL on, and my VIRUS protection has not been updated.

[kglad]

uninstall the drivers and see if the problem resolves.

[Pete Suchecki]

Ha! I quit desktop application ... problem solved. I wish all problems were this easy to fix!

[kglad]

@Pete Suchecki 

can you still use your cc apps?

[Pete Suchecki]

Yes, all good. Still not 100% sure how the change to Cloud syncing will affect the way I share files.

[kglad]

the only synching you can control with the cc desktop app is the synching with your own devices, not the shared with others files.

[Abraham261900395jyh]

Wish granted! 😀👍

[Finn350]

I get the same error message on MacBook Pro M2 (2023):

Libraries sync error

Creative Cloud services are blocked please check your firewall settings

I have recently updated to macOS Sonoma 14.0. Can this somehow be related to Sonoma?

No changes in network environment. 

[kglad]

@Finn350 

it could be related to sonoma, but:

first, update your os and then restart your computer. if that fails proceed to the following steps:

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products.

[Finn350]

Thanks for the advice! I restarted the computer, and now I am not even able to open the message pane containing the sync status messages from Creative Cloud icon (and there is no red exclamation mark either). I suspect that there is some incompatilibity with Sonoma and current version of Creative Cloud. As the repair instructions are quite complicated (I am relatively new to macOS), I wait for a while for an updated version of Creative Cloud desktop to see if the error would be fixed by that way.

[kglad]

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Finn350]

Thanks for the quick advice! I think that everything was allright after reboot, as I now realize that when there is no red exclamation mark on the Creative Cloud icon, pressing the icon just takes you the Creative Cloud. I now realize the status messages regarding sync problems etc. are shown besides the icon only when there is a problem.