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SkyDancer67
New Participant
April 8, 2014
Question

Freeing up space in Cloud storage

  • April 8, 2014
  • 1 reply
  • 3990 views

I have tried to free up Cloud storage space by moving files back to my desktop. This doesn't work, as the files still show up in the Cloud. Going to Archive and removing them (I tried it with a file that wasn't a total disaster to lose) seems to cause the Cloud to get on to my desktop and remove the file from there too!  This seems very Big Brother! Do I have to put all my stuff that's in the Cloud on a thumb drive or something to keep the Cloud from getting its claws on it now? Is there something I am missing about how to do this? I tried using the Chat function but the person I spoke to didn't really know the ins and outs of Cloud storage.

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1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
April 8, 2014

Any files or folders you put in the Creative Cloud Files folder on your computer will be synced up to the Creative Cloud file storage.

If you move (or delete) and files or folders from the Creative Cloud Files folder they will go into the Archive at https://creative.adobe.com/archive (think Trash on Mac OS X or Recycle Bin on Windows). From the Archive you can either permanently delete or restore the files and folders.

Files in the Archive do count against your storage quota. So if you want to free up storage space you will need to permanently delete the files from the Archive.

    nattaphonlahm
    nattaphonlahm
    New Participant
    January 15, 2018

    Now it not available. how can i fix it ? thank for your answer.

    AlexAguilar18
    AlexAguilar18
    New Participant
    November 6, 2018

    You should have been redirected to this URL https://assets.adobe.com/deleted

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