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J
John Michael268027901rit
Participating Frequently
October 26, 2022
Question

Help! My Website is Missing [Portfolio question]

  • October 26, 2022
  • 2 replies
  • 3403 views

Hi, I having an issue with trying to access my website.

 

My published Website (Adobe Portfolio) is missing. I go to edit sites and my published site is not there.

 

Does anyone know how to fix the issue without having to make my stuff from scratch?

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 27, 2022

@John Michael268027901rit,

 

Log-in to your paid Creative Cloud account.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea— Product User & Community Expert
    J
    John Michael268027901ritAuthor
    Participating Frequently
    October 28, 2022

    Hi @Nancy OShea ,

     

    Thank you for tyour response. I followed your instructions but I am still unable to retreive my missing websites.

     

    Regards,

    John

    J
    John Michael268027901ritAuthor
    Participating Frequently
    November 3, 2022

    thank you for the info today and looking forward to the next update.


    Hi @kglad ,

     

    They were able to fix the issue.

     

    Regards,

    John

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 26, 2022

    Hi @John Michael268027901rit,

     

    Thanks for reaching us. Before we proceed further, please let us know if you have a paid Creative Cloud Plan to use Portfolio.  You can log in to your account to check if your plan is active and if payment details are up to date.
    https://account.adobe.com/plans

     

    See Portfolio links:
    - FAQ & Knowledgebase for product help - https://help.myportfolio.com/hc/

    - Contact Portfolio Support for technical help - https://help.myportfolio.com/hc/requests/new?ticket_form_id=177168

     

    Regards,

    Tarun

      J
      John Michael268027901ritAuthor
      Participating Frequently
      October 27, 2022

      Hi @Tarun Saini,

       

      Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

       

      Regards,

      John

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 28, 2022
      quote

      Hi @Tarun Saini,

       

      Thank you for tyour response. I had a paid Creative Cloud Plan to use Portfolio and have renewed it recently. I will check the links now that you have provided.

       

      Regards,

      John


      By @John Michael268027901rit

      For how much time was the plan inactive?

      ABAMBO | Hard- and Software Engineer | Photographer
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