Hi, I was getting error code 192 when I tried to update Creative Cloud, so I finally uninstalled it.

[Apostle92627]

Now, every time I try to install it, it crashes. No error codes. Nothing. It just closes after like two seconds. Meanwhile, I'm having even less success with Photoshop, where the installer won't even load. Same with Audition (which I need at the moment). Any help would be appreciated!

[kglad]

https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-150-199/error192.html

[Apostle92627]

I know all that. It's why I uninstalled it in the first place. The problem is that the installer crashes in the middle of installing, and it never gets reinstalled. Furthermore, the .exe file disappears on me when the installer crashes. Yes, I tried installing it without my antivirus, but only as a last resort. I even tried installing it on the Windows Store (Windows 11 laptop).

[David__B]

Hi @Apostle92627

You might try unstalling using the uninstaller following the instructions here: https://adobe.ly/48AMnRQ

Then reinstall using the appropriate direct link from here: https://adobe.ly/3IZl2OV

Please let us know if this helps,

Dave

[Apostle92627]

Unfortunately, the installer is still crashing during the installation. The .exe file didn't disappear this time, but it also still won't install either. I don't understand.

[Apostle92627]

O made one last ditch effeort to reinstall the app just now. All I get with the uninstaller is "Completed with errors." Whatever that means. And I still get the 192 error, so uninstalling didn't even work. I guess I'm just never gonna be able to update the app ever again on this computer ugh...

[kglad]

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Apostle92627]

Either my account is corrupt, or it's because I gave my account to my church so we could run it as a teams account since I could no longer afford to pay for it.

[David__B · Accepted solution]

Sorry to hear you're still struggling with this. I'd recommend reaching out and working with our support directly next. They can be reached here: https://adobe.ly/48vnFlU

[Apostle92627]

I was on the phone with a call service guy for an hour and a half. We were unable to fix the issue, including using the cleaner tool, which finished with errors, whatever that means. I also tried creating a new account, but not even that solved the issue, so my account isn't corrupted. We reached the end of his shift, so he said he'd call me back on Monday and that he'd talk to his supervisor to try to find an answer.

[kglad]

a new user account may be needed.

or, if you have any other os issues, you might consider backing up your data and reformatting your computer's c drive and reinstalling your os and apps.

[Apostle92627]

I've given up. The guy from the call center still hasn't called me back, and creating the new account failed miserably. I'll just have to wait until I can afford a new computer. I need a new one anyway; I wouldn't pay $1,000+ just so I can update a single app I can still use anyway. That would be crazy.

[kglad]

ok

[Apostle92627]

Not sure why this thread got marked solved since it wasn't. Customer service was unable to help me resolve this issue, as I stated in my last post.

[kglad]

@Apostle92627 

are you still trying to solve this?

[Apostle92627]

I wish I could, but I don't think it's possible at this point.

[kglad]

back up your data

reformat your c drive

install your os

update your os

install the cc desktop app

install your cc apps

restore your data

[DKingDesigner]

I appear to have the exact same issue as the OP. I have a Windows 11 computer that refused to launch any of the newer Adobe apps (2025 Premiere and Audition, the betas, and InDesign 2026 when that was made available). Since my career is working in InDesign, and I work in a team, I had to fix the issue, so I had my IT department completely reset my computer. Wiped it all, started clean with a new installation of Windows, and when I installed Creative Cloud desktop, it now loads with the error 502 unable to update. I was able to install the apps I needed, but still had the failure to launch on most of the newer ones. After a lot of back and forthing with ChatGPT, we discovered that installing the Microsoft Visual C++ Runtimes fixed the launch issue, and I'm now running all the apps I need. However, the Creative Cloud Desktop app is still throwing the 502 error and is unable to update. It's said that since the clean install. Technically, we have already tried the  uninstall and run the cleaner, etc. because we installed it on a clean harddive after a reset of everything, so I share the OP's frustration. Is this a compatibility issue between CC and Windows 11? Is it a problem that the desktop app cannot update? Will that cause functionality issues in the near future? 

[DKingDesigner]

Oops. I meant to say error 192 not 502. 

[kglad]

https://helpx.adobe.com/download-install/apps/troubleshoot/error-codes-150-199/error192.html

[DKingDesigner]

Yes. I've already read that page multiple times. It's not helpful. It appears to be for actual Adobe apps, not the desktop app itself. I can't uninstall it without removing all the other apps, which I just got working after a complete reset of my computer. I also don't have admin rights to my computer, so I have to keep going to IT to redo things they have already done over and over. I am quite terrified to fiddle with the apps because it took a complete wipe and start over of the entire computer system to clear the launch problems I was having. I did try running the cleaner tool to remove the CC desktop app and reinstalled it. It came right back up with the error when reinstalled. 

[kglad]

then leave it alone.