If i have deleted my local files, how can i download all my files at once from the creative cloud server?

Forum|Forum|11 years ago
June 26, 2014
3 답변들
3370 조회

Hi,

My creative cloud files have all been deleted on my machine, all put in the trash (not by me!) I've recovered some but I want to download everything from the creative cloud server before I sync again. is there anyway to do this? or do I have to download every single file individually, which would take hours......

I can see all my files on the cloud server but can't figure out why it has dumped all my local files in the trash.

Thanks!

File sync

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greggers

Participating Frequently

Just to add that, I had exactly the same issue this morning, so it is certainly a more widespread problem rather than an isolated case.

For Adobe's benefit, here's a summary of what happened for me:

All cloud files automatically moved to trash on turning my computer on and auto syncing. All folders remained, but empty.
Files still existed online through the browser, in the Files section and had not been put into Archive.
When I got home to my personal Mac, the exact same situation happened as above. Though I made sure to do a backup before connecting to wifi and allowing it to sync!

Tried signing out and deleting the Creative Cloud files folder, then signing in again, hoping it would re-sync and create all my files again to match what was online, but it just created the directory of empty folders again.

Was on a call with support for an hour which was painful, with them taking control of my screen but having no idea what to do to fix it.

As with you guys, I'd like to download all my files again (not including Archive), but as a batch and not one by one online! Hopefully the sync will fix and download the lot again automatically.

Have you worked out what's wrong yet Adobe?

Thanks

E

Elba Sobrino

Adobe Employee

@greggers

Thanks for the details. They are very helpful as we figure out what is happening. We'll update this thread once we have more information.

In the meantime, can you send me a .zip file via private message with your File Sync log files from the following location:

The location for each OS are:

Mac OS X: ~/Library/Application Support/Adobe/CoreSync
Windows: %APPDATA%/Adobe/CoreSync

Note that on Mac OS X to see the user library from the Finder click on the Go menu and hold down the Alt/ Option key. Note that on Windows %APPDATA% is a variable that will change to the correct path depending on if version of Windows being used.

--Elba

Ken G. Rice

Community Manager

Hi Greggers,

Thanks for that, I found them , I will send them on1

For others viewing this thread who are using Mac OS X here is a help document on several ways to see the User Library (as opposed to the System Library): Access hidden user library files | Mac OS 10.7 and later.