Installation de LR bloquée avec Créative Cloud

[Fred37300]

Bonjour, installation de LR impossible car je suis bloqué par l'application de Crétive Cloud qui m'indique : "vous n'avez pas accès aux fonctionnalité de gestion des applications"

Mon compte étant à jour et fonctionnel, je ne comprends pas. Je suis bien sur une fonction adminiqtrateur de mon Mac.

Si quelqu'un peut me venir en aide ?

Merci à vous,

[kglad · Accepted solution]

1. Sign out of the cc desktop app and quit the desktop app
2. Navigate to the following location: 
   1. Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
   2. Mac: "/Library/Application Support/Adobe/OOBE/Configs/
      1. delete the serviceconfig.xml file  

restart your computer

sign in to cc

[Fred37300]

Merci c'est ok !  🙂

[kglad]

excellent!

[BBG29717704kri6]

Hi,

Many thanks for your tip!

Unfortunately, I have no "serviceconfig.xml" file. Is it normal?

[kglad]

enable showing of hidden files.

[BBG29717704kri6]

Thanks a lot for your answer but unfortunately no "serviceconfig.xml" file appear even if I enable showing of hidden files.

[kglad]

what's the exact error message you see when trying to install lr?

eg, if it's in english, copy and paste here a screenshot.

[BBG29717704kri6]

Hi @kglad , many thanks for your help!

The "serviceconfig.xml" re-appeared magically at /Library/Application Support/Adobe/OOBE/Configs/  !

Adobe Customer Service advised me to:

- quit Creative Cloud app

- go to /Library/Application Support/Adobe/OOBE/Configs/

- copy the "serviceconfig.xml" file on the desktop

- open the copied file with Text Edit

- change the "false" balise with "true"

- replace the "serviceconfig.xml" modified file in /Library/Application Support/Adobe/OOBE/Configs/

- open Creative Cloud app and log out from account

- log in again

---> it worked!!

[kglad]

ok. good to hear