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Installation de LR bloquée avec Créative Cloud

New Here ,
Mar 11, 2023 Mar 11, 2023

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Bonjour, installation de LR impossible car je suis bloqué par l'application de Crétive Cloud qui m'indique : "vous n'avez pas accès aux fonctionnalité de gestion des applications"

Mon compte étant à jour et fonctionnel, je ne comprends pas. Je suis bien sur une fonction adminiqtrateur de mon Mac.

Si quelqu'un peut me venir en aide ?

Merci à vous,

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correct answers 1 Correct answer

Community Expert , Mar 11, 2023 Mar 11, 2023
  1. Sign out of the cc desktop app and quit the desktop app
  2. Navigate to the following location: 
    1. Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
    2. Mac: "/Library/Application Support/Adobe/OOBE/Configs/
      1. delete the serviceconfig.xml file  

 

restart your computer

sign in to cc

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Community Expert ,
Mar 11, 2023 Mar 11, 2023

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  1. Sign out of the cc desktop app and quit the desktop app
  2. Navigate to the following location: 
    1. Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ 
    2. Mac: "/Library/Application Support/Adobe/OOBE/Configs/
      1. delete the serviceconfig.xml file  

 

restart your computer

sign in to cc

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New Here ,
Mar 25, 2023 Mar 25, 2023

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Merci c'est ok !  🙂

 

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Community Expert ,
Mar 25, 2023 Mar 25, 2023

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excellent!

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New Here ,
May 03, 2023 May 03, 2023

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Hi,

Many thanks for your tip!

Unfortunately, I have no "serviceconfig.xml" file. Is it normal?

 

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Community Expert ,
May 03, 2023 May 03, 2023

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enable showing of hidden files.

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New Here ,
May 04, 2023 May 04, 2023

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Thanks a lot for your answer but unfortunately no "serviceconfig.xml" file appear even if I enable showing of hidden files.

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Community Expert ,
May 04, 2023 May 04, 2023

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what's the exact error message you see when trying to install lr?

 

eg, if it's in english, copy and paste here a screenshot.

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New Here ,
May 04, 2023 May 04, 2023

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Hi @kglad , many thanks for your help!

 

The "serviceconfig.xml" re-appeared magically at /Library/Application Support/Adobe/OOBE/Configs/  !

Adobe Customer Service advised me to:

- quit Creative Cloud app

- go to /Library/Application Support/Adobe/OOBE/Configs/

- copy the "serviceconfig.xml" file on the desktop

- open the copied file with Text Edit

- change the "false" balise with "true"

- replace the "serviceconfig.xml" modified file in /Library/Application Support/Adobe/OOBE/Configs/

- open Creative Cloud app and log out from account

- log in again

 

---> it worked!!

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Community Expert ,
May 04, 2023 May 04, 2023

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ok. good to hear 

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