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arnsek
arnsek
Participant
February 21, 2017
Question

Issues with high CPU use

  • February 21, 2017
  • 1 reply
  • 2695 views

I am like others very frustrated with the Adobe Creative Cloud App. After using following ticket to solve the problem (High CPU or power use when Adobe Creative Cloud is idle on Mac OS 10.11 ) it got even worse. Now the Core Sync is able to use over 100% of CPU.

I have a 3,7 GHz Quad-Core Intel Xeon E5 in a Mac Pro with 32GB RAM. Cannot help it anymore to work on problems having with adobe instead on being creative.

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
February 22, 2017

Hi Arnsek,

Sorry to hear about your difficulties. Thank you for the info about your computer.

A couple more questions:

What version of the Creative Cloud app are you using? You can check from the preferences, accessed via the gear icon in the top right.

What anti-virus software do you use?

I wondered if your issue might be this Re: More than 100 instances of "MS Console based script host" in Task manager

Please get back to me when you get the chance and I'll see if I can help.


Thanks,

- Dave

arnsek
arnsekAuthor
Participant
February 22, 2017

Hi Dave,

thanks for your fast response.

David__B  schrieb

What version of the Creative Cloud app are you using? You can check from the preferences, accessed via the gear icon in the top right.

I am using Creative Cloud Version 3.9.5.353

What anti-virus software do you use?

I am not using any anti-virus software.

I wondered if your issue might be this Re: More than 100 instances of "MS Console based script host" in Task manager 

In fact that I am using a Mac, I am not sure if this solution you mentioned fits my needs.

Attached you'll see further system information of my machine I'm working on.

I hope this helps to get my problem solved or at least a bit further to a solution.

Cheers,

Janos

David__B
Adobe Employee
David__B
Adobe Employee
February 22, 2017

Hi Janos,

Thank you for the additional information.

Could you take a screen shot of the CPU section in Activity Monitor (sorted by %CPU) showing which process(es) are causing the behavior?

Also, does the 100% CPU use go away if you turn file sync off from the Creative Cloud app preferences?

Cheers,

- Dave

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