Libraries panel not populating. Can not access files

[CosmoDog]

It's been pretty bad this week. When we open a Library through the Libraries Panel it will populate, but at a snails pace or only some folders but not all.  Then other times nothing shows up for hours or ever.  When updating a larger Library file, the file will "break" and becomes unaccessible (I can't open the file to edit it).  When one Library decides to populate another Library will not. It tells me that all my files are synced even when nothing is showing up.  

Our team created a entire system around using CC Libraries, so this whole situation feels real bad right now.  

[kglad]

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

[CosmoDog]

Yes, I could access files by downloading them to my local from a browser or the Creative Cloud app, but that defeats the purpose of the shared Libraries Panel imo.  We use it because it gives us the ability to edit Library files directly as well as any Library files that were linked within other files.  As well as, everyone sharing the Library would have the most up to date versions of files.  The problem with working with Box, Drop Box, Google Drive is making sure everyone is in sync.  People forget to upload/download latest files. 

[kglad]

you could try a cc desktop reset. i wouldn't go any further, though.

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

[CosmoDog]

I should have specified that the Libraries Panel that do not populate exist in Photoshop and in Illustrator.  I did not think it was a Photoshop or Illustrator specific issue that is why I posted in the Creative Clouds discussions and tagged Libraries.  However, the Creative Cloud app seems to be fine.  Let me know if you think this discussion doesn't belong here though. 

I did the cc desktop restart and it did not have any affect on my Libraries within Photoshop and Illustrator.

[kglad]

did you reset (not restart) the cc app?

[CosmoDog]

Reset with the CTRL+ALT+R

[kglad]

ok. that's probably all that's worthwhile.

[CosmoDog]

I rolled back to previous versions

• (25.31) : All libraries populated
• (25.4) : One library populated or I did not wait long enough to see them populate (it had been over a minute)
• (25.5) : All libraries populated - The fastest
• (25.5.1) : Libraries populated but much slower than (25.5).  Any edit to the Library by adding/saving causes the entire library to refresh.  Gaining access during this process is painfully slow 
• (25.6) :  Same issues as (25.5.1), but only one library populates, not all.

Solution for Photoshop:  Use older version (25.5)

I will test Illustrator next

[kglad]

thanks for the update 

[rtom098]

I'm having the same issue since a few versions. Before it ran without problems.

Sometimes the library appears when I drag a new object in. But this isn't always working for me.

[kglad]

@rtom098 

did you try rolling back your ps version?

[Robyn Hughes]

I have the same issue. Photoshop and After Effects. May roll back a version. Illustrator seems to work ok.

[Tarun Saini]

Hi 

@Robyn Hughes

,

Thanks for your patience. I would like to inform you that if you have a team or enterprise subscription, you can raise a support request via the admin team who will then be able to follow up with our dedicated team.

Regards,

Tarun

[benjamin.simonson]

Version of the app:
25.7.0 20240415.r.504 130b225 x64

Platform & OS version:

Microsoft Surface Laptop Studio
Processor 11th Gen Intel(R) Core(TM) i7-11370H @ 3.30GHz 3.30 GHz
Installed RAM 32.0 GB (31.8 GB usable)

Windows 11 Pro 22H2

Basic steps to reproduct the problem:

1.  Launch Photoshop
2.  Open Libraries Panel

Expected result:

Libraries panel loads all groups and assets saved in library

Actual result:

Libraries panel loads some assets in one group and shows empty groups for the rest

Steps we've attempted to alleviate the issue:

1.  Relaunching Photoshop
2.  Closing and re-opening the Libraries panel
3.  Quitting all Creative Cloud and Adobe processes and relaunching
4.  Running the Creative Cloud Cleaner Tool and performing a new install

Libraries load properly in Illustrator and InDesign. The problem is specific to Photoshop.

Photoshop Libraries panel:

Illustrator Libraries panel:

[richardclubb]

I'm having the exact same issue. In addition to the above, I have uninstalled/reinstalled photoshop and did the "Recreate the libraries cache" in this link: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...