Libraries Sync Error Please check Firewall Settings

[MegaTorque-01]

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

[responsible_mindset1549]

Thank you for your ideas above, kglad.

Would you mind please expanding on "update your os"?

My M1 Mac Studio is currently running macOS Ventura 13.6

Do you mean to imply that this issue will continue to occur unless I update the macOS to "Sonoma" v. 14?

Thank you in advance. A.C.

[kglad]

no, 13.6 should be ok.

[Phil23891643qodx]

I get this error also after a reboot, so here's what I do.

(It's also faster for me than going through the signin process again.)

1. Go to your Adobe Assets Library: https://assets.adobe.com/libraries

2. Add a new library (any name).

3. Wait a couple of seconds for the sync error to go away in CC.

4. Delete the junk library.

[kglad]

thanks for your fix. @Phil23891643qodx 

[Idrisoulmane]

I had this issue, I was looking for some fix but couldnt find any that worked. so I removed the CC cloud using the adobe cleaner tool and riestalled creative cloud app it worked for one day and next day had this error so I opned CMD as ADMIN and typed "netsh winsock reset" command, I restarted the computer and now it seems that fixed the issue and it is working fine.

[kglad]

thanks for that info @Idrisoulmane 

[defaultr1woibyxa7yi]

Having the same issue with several computers on our network.  No firewall settings have changed.  This appears to be an Adobe update caused issue. 

[nangkap_moment]

tolong bantu saya 🙏

[kglad]

https://community.adobe.com/t5/download-install-discussions/unable-to-reach-adobe-servers-while-inst...

[nangkap_moment]

tidak menyelesaikan masalah saya

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[Dominic Loneragan Photo]

For MAC users: 

1. Go to settings > Network > Fire Wall > Options. 

2. Press '+' and add 'Creative Cloud' to include incoming connections.

Worked for me - I hope it does for you too.