Libraries Sync Error Please check Firewall Settings

[MegaTorque-01]

Good day! After many years of working with the same computer, same everything, I was prompted to update Creative Cloud and now I am welcomed with a new error that says: "Creative Cloud Services are blocked. Please check your firewall settings"

I have not made any changes to my firewall settings, the only thing that has changed in the last few months was this update. There is no documentation or previous posts that seem to focus on this issue. I've done things like ensure that adobe applications are able to get through the firewall, edited my hosts file, everything I Can find online but nothing seems to fix the issue.

My apps appear to be working normally but I am not sure what problem this is going to cause moving forward. Is there a known solution to this issue?

[kglad · Accepted solution]

your firewall may have updated. test by suspending tour firewall and checking adobe cc.

[MegaTorque-01]

Thanks for the response! As I mentioned in the first post, no updates were made to my computer before the error occured. The only change that happened was that Creative Cloud requested to be updated, which I performed and right after that I am seeing the error. I have not made any changes to my firewall or windows settings. Resetting my computer or disabling the firewall does not appear to fix the problem. Restarting Creative Cloud does not show the error until about 10-15 mins after its loaded up.

[kglad]

it may have updated in rhe background. again, test your firewall.

or, if you want to possibly err, revert to older cc app.

[MegaTorque-01]

It would also help to know the exact files that are being used that need to be given access through the firewall, as having the firewall turned off is not a great idea in general.

[Alan31088446q6tt]

Hello MegaTorque,

I currently also have the same issue and tried also turning off firewall. 

[nangkap_moment]

Masalah saya sudah selessai,

ikuti langkah ini

langkah pertama adalah dengan membuka finder kemudian cari /private/etc/hosts 

Kemudian copy file host le dekstop,dan hapus file hosts yg ada di etc pencarian sebelum nya, dan kosongkan tempat sampah, lanjut buka kembali adobe nya, semoga membantu 🙏

[kglad]

@nangkap_moment 

you're welcome.  for others, that's just one of many issues resolved by following the suggestions in my previous post from  june 20.

[Kangi Sportswear]

Same problem here. No fix so far.

[kglad]

make a screenshot of the error message, then copy it and paste it here. (ie, don't attach it.)

[melanies@sienadesign]

Same problem here. Would love to know how to resolve.

[kglad]

white list adobe's endpoints, https://helpx.adobe.com/in/enterprise/kb/network-endpoints.html

[artbyjacquie]

What do you do with this list once you download it? I have a Mac. 

[kglad]

what list?

[Tarun Saini]

Hi @MegaTorque-01, melanies@sienadesign , @Kangi Sportswear , @Alan31088446q6tt 

We're sorry to hear about this. Please check the steps mentioned in this article and let us know if this helps in resolving the issue you're seeing. Here is the link: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Regards,

Tarun

[Simone243739734c7h]

Hi, I have same problem and the step that you mention doesn't help. does anyone resolve this? thanks!

[responsible_mindset1549]

Running the Limited Access Repair tool for macOS did it for my system. Thanks!

Please, don't let this happen again. A.C.

[JonGoldphone]

I have exactly the same error, and I can't access my Libraries in Photoshop mainly. It's very hit-and-miss, sometimes they work, sometimes they don't. Really frustrating. All Adobe Creative Cloud Apps are 'Allowed' through my Norton Anti-Virus. Just opened PS again, and they are working ok but the error message remains and can't refresh it in my CC app. These need to be consistent and work like they did a few months back. Please help.

[Sam B+]

I also started having this issue today. Frustrating. 

[TennantGilbert]

I just changed my Syncing folder location from c:\users\gil to c:\users\gil\download and this same error just popped up.
I then went back to Preferences and changed the Syncing folder back to c:\users\gil. The error won't go away now.

File Syncing says it is up to date.

Trying to find the 16.6 GB being used up of my 20GB, hence the change.. No luck and now another issue...

😞

[TennantGilbert]

Closed Creative Cloud Desktop and relaunched it. Error is gone now.

🙂

[Flamboyant_video15A8]

Thanks! By doing this it solved the issue.

[gez11]

Solved for me too, thanks:)

[Simone243739734c7h]

I have the same issue, may I know if you can resolve it? thanks!

[kglad]

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html