Limited access error in Creative Cloud desktop app

[Kandhasaro2010]

Eveytime I open the Creative Cloud desktop app, I keep getting this error message, 

I tried using the Limited Access Repair tool, but it does noting to help. Here's a screenshot of the result from using the repair tool, 

Any ideas how to solve this?

[Manan Joshi]

The following article might be worth a look

https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/in/download-install/kb/common-network-connectivity-issues.html

-Manan

[kglad]

what's in your hosts file?

[Kandhasaro2010]

Hosts file?

[kglad]

that's what you were trying to repair with the limited access tool. 

did you read the info at https://helpx.adobe.com/creative-cloud/kb/limited_access_repair_tool.html?

In Windows 10 the hosts file is located at c:\Windows\System32\Drivers\etc\hosts.

[Kandhasaro2010]

You mean these?

[kglad]

not all those.  just the top-most one.

open it in a plain text editor.  copy and paste here its text.

[Kandhasaro2010]

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

127.0.0.1
127.0.0.1 lm-prd-da1.licenses.adobe.com
127.0.0.1 activate.wip4.adobe.com
127.0.0.1 practivate-da1.adobe.com
127.0.0.1 hlrcv.stage.adobe.com
127.0.0.1 licenses.adobe.com
127.0.0.1 helpexamples.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 activate.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 genuine.adobe.com

[kglad]

all that stuff at the bottom with adobe.com is blocking your access to adobe.com

remove it.

[Kandhasaro2010]

All these?

127.0.0.1
127.0.0.1 lm-prd-da1.licenses.adobe.com
127.0.0.1 activate.wip4.adobe.com
127.0.0.1 practivate-da1.adobe.com
127.0.0.1 hlrcv.stage.adobe.com
127.0.0.1 licenses.adobe.com
127.0.0.1 helpexamples.com
127.0.0.1 activate-sjc0.adobe.com
127.0.0.1 activate.adobe.com
127.0.0.1 activate.wip3.adobe.com
127.0.0.1 ereg.wip3.adobe.com
127.0.0.1 genuine.adobe.com

[kglad]

the top one's not related to adobe, but it's not doing anything either, so yes.  remove all those.

be sure to save the file with no file extension.  and make sure you're using a plain text editor like notepad.

[Kandhasaro2010]

I can't save the new file in the folder, it's asking if I want to save it in the Documents folder.

[kglad]

save it on your desktop (or wherever you can easily find it)

then drag it back to your  c:\Windows\System32\Drivers\etc\ directory

[Kandhasaro2010]

Thanks, Just opend Creative Cloud desktop app and this didn't popup

Your suggestion seem to do the trick, again thanks!

[kglad]

great news.  glad you're back in business.