No search results in my CC library

[AmandaSavage]

I have my setting to search ALL libraries but when I search for an image I KNOW is there it says "no search results". Then if I go to the actually library where it lives I can plainly see that the image is there (and has the name I was searchin for)! What is going on with the search feature in the libraries. It is driving my NUTS not being able to search all libraries. Can anyone help?

[kglad]

did you employ any of cc app fixes?

[MillerTimeMT]

I am having the same issue.

It has totally wrecked my productivity at work to the point I am considering not using the libraries anymore since now I realize how vulnerable I am to Adobe - especially since they don't allow us to easily export or access the images in our libraries outside of CC - forcing us to store them on our internal hard drives buried deep, renaming all the files to something completely arbitrary, and with no way to export the assets from the library without opening each and every file and exporting using the app it was created in. I have begrudgingly accepted all of that, but this is something I simply cannot ignore.

I have been waiting for an update to fix this issue, in the beginning not finding anyone else complaining about it in the forums and thinking it was my issue - doing huge amounts of wasted time troubleshooting. And it still isn't fixed, more than a MONTH LATER, which is unacceptable on multiple levels. And in fact, now it is WORSE in that the libraries aren't populating properly as well - erratically!

I have multiple computers, windows & macs and they all have the same issue. I've been using libraries since the minute they came out, every day. So, there is no way Adobe can say it is a computer or user issue. I am the earliest adopter of libraries and it has saved me a lot of time working in Illustrator, Photoshop, After Effects, InDesign AND Premiere (predominantly). But if this doesn't get fixed ASAP now, I will move on to a stable system I can control, sadly.

Also the fact I can't store my 1tb of adobe libraries on an external hard drive continues to be an issue, so this just tops it all off.

Come on, Adobe. Don't just concentrate on AI and let the current products go down the tubes in reliability!! Which seems to be the case in more than one of the programs I use, sigh.

[kglad]

@MillerTimeMT 

again,  "It is being actively worked on by a developer.

[MillerTimeMT]

@AdbeFlor "Again", lol. I saw that and it is great and gives me a sliver of hope I can go back to a productive day sooner than later. However, Adobe said they were 'working on it' nearly a month ago, and it's been an issue for longer than that, and that is why I added my detailed comments - it is costing me serious money now. I rarely complain, as you can see if you look at my profile. It is time that Adobe makes this a true priority.

[kglad]

i didn't see anything last month.  where's that?

[Ryan Lewis, Group2]

@kglad I'm glad you took a condescending tone to this person who was clearly struggling with this issue. It's now been a month since he posted here and it's still not fixed... we have had this issue for over 2 months and has been a dramatic impact on the productivity of our individuals as well. We are on the verge of abandoning CC libraries completely as a result - actively worked on by a developer - yeah, sure it is. 

[kglad]

@Ryan Lewis, Group2 

? 

[AdbeFlor]

Hello Miller,

That was a quote of me. I recognize this is a frustrating situation, particularly for users with many assets. This issue just came to us recently and is being actively worked on. It takes time for issues to be surfaced by users, reported by community monitors, triaged, worked on by a developer, reviewed and tested, and rolled out in a release. While the fix for this issue is in the works, if there is a problem with populating your libraries, please do document it and send it to us. The sooner the better to get things fixed in a timely manner. A video should work to demonstrate the issue.

[AdbeFlor]

Also, in case it was not clear from my prior post, there is a work around. The current issue only affects libraries that haven't had their elements loaded into memory yet, as there's a bottleneck in loading many elements at once. Once you navigate to a library, those elements are loaded into memory. So if you navigate to the libraries you know you search in often, you can use search for them thereafter. Just keep the app open to keep the elements loaded. Obviously, this is far from ideal -- it is just a work around that can hopefully make the app more useable until the fix is pushed.

[MillerTimeMT]

This workaround does not work for me at all. 

[AmandaSavage]

This is NOT an acceptable solution. You need to fix this. 

[MillerTimeMT]

Here's a video showing some of the additional library issues. Sadly, the issues keep growing.

[AdbeFlor]

-Revised-

Videos are so helpful to demonstrating issues as they have all the context and details. Thank you! Your workflows are unfortunately being affected by some of our high profile issues currently. Ironically, the only thing you didn't demonstrate in that video is the search issue that this thread is about, which is why the work around didn't work for you. Let me go through the different items affecting you in the lists below.

Working as expected:

1. Clicking the drop down arrow in search and selecting All Libraries
   This is working. You can see the text in the search bar says ‘Search All Libraries'. However, the back arrow to return to root view is missing. Will record that in New Issue #2.

Known Issues:

1. There are only 4 elements showing in your 2023 Platform Assets library in Ai. There is an intermittent issue where only the thumbnails of 4 elements are showing -- i.e. the library is not fully loaded. This has been fixed and will be pushed in version 4.5 in April. Work around: Go to the root view (libraries list) before quitting the app to avoid the situation.

2. Adding new graphics to libraries, but the rendition is missing (4:52). There is an issue where editing and element and then closing it and then saving in the prompt that comes up is causing corrupt elements that cannot be edited. Work around: When editing an element, save it *before* closing it. This has been fixed in 4.5 as well. However, the corrupt elements won't be changed. The simplest thing to do here if just a few elements are affected is delete and recreate. Otherwise it is possible to create a service request to roll back the library to a prior version within 30 days ago, and/or export that version of the library.

3. White graphics invisible against white background in Ai. We have filed a report for this issue, but the fix is not available yet. There could be a possible work around in the meantime: Drag the items out in Ai and re-add them to the library.

Feature Request:

1. When clicking on element in CCD Search Results, scroll to and highlight the element in the library, don’t just open the library. There’s no way to search within that library, so one has to manually find it in the library.

New issues:

1. Blank panel in Ps 2024, happens periodically
2. Back arrow to return to root view from library contents view appears to be missing (PPro 2024)
3. Right click to “Edit” element from CCD does not open in Ai. It is likely that this isn't working because the element you are trying to open is in the library affected by Known Issue 1 in Ai. If you try it with a library that is fully loaded (more than 4 elements) in Ai or another app, does it work? (If not: It could also be that Ai or Libraries in Ai is just frozen. If you restart Ai, and try to open that same element from CCD, does it work? Can you tell me the type of element that wasn’t opening? Is it an .eps or .ai file, for instance?)

We will file reports for the New Issues and Feature Request and see if we can replicate. If you can get me the details on New Issue #3, that would be helpful. Also any other details you may notice about replicating the New Issues will be helpful to debug them.

Phew. Thanks for bearing with us. We value you as a customer and apologize for the workflow issues of late.

[Florien27879068rj5p]

Thank you for continuing to look into this issue.

Here's a video of my issue. My library shows the list of assets I have on my library, the panel only populates 4 items. I am however, able to use the workaround where I click on the folder to open the panel and shows all my elements and when I return to the main panel, I'm able to search all of the elements within that folder. It does take a while since we have a long list of assets in our library instead of searching for a quick placement. 

[AdbeFlor]

Thanks, Florien. That still looks to be the search issue that we are working on. I will follow up when the fix is done.

[Florien27879068rj5p]

Hi Fawn,

I'm just checking on whether there has been an update on the search function within the library. It's a continued issue, we have since updated our libraries with even more assets and would love to be able to search instead of scrolling through 100 library groups.

I'va attached a screenshot of the same issue where the search produces 0 result. Example, searching "atlanta" with 0 result. The same workaround is stiill functional when you open the library is when it saves the cache and then you can search for the item in that library that was just opened. 

[MillerTimeMT]

WOW @AdbeFlor , thank you SO MUCH for your super quick, thoughtful, and detailed reply. You have restored my faith in Adobe and have given me some peace of mind - which right now is priceless!! I have been swamped at work today but will give you updated details and video for the new issue 3 soon. Let me know if you'd like me to respond in a different forum/place since these aren't related to the search issue. Which is all the more impressive that you went out of your way to help me!

Thanks again for all of your support. You made my week!!

-Michele

[AdbeFlor]

Thanks, Michele and so glad to hear there's less weight on your mind! Regarding the 3 new issues, feel free to DM me details. (And as with all things, if you can restart your computer first before sending further details to see if these issues persist, that helps resolve the issue, especially loading or sync issues, immediately half the time.)

- I have a feeling #3 won't be a new issue.
- #2 -- if there are steps to reliably reproduce the situation, that would be helpful.
- #1 we will likely need logs on. i.e. close all apps, open Ps, open Libraries, replicate the issue, take screenshots or video of your whole screen showing the clock as well (As we can cross reference the time of the logs), grab the logs, send these to us. Here's how to collect logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html I recommend not uploading to Adobe and instead uploading the file to Google Drive or Dropbox and sending us the link. It's just far more direct to get ahold of the logs.

[Ryan Lewis, Group2]

@AdbeFlor It's been a month since this thread was reported on. Can you provide any update on what Adobe is doing to fix this problem? It doesn't appear to be actively being worked on to fix it. 

[SUNWORKS x GARRAN]

This was very helpful to showcase the issues I've also encountered with CC Libraries for the last few months now. 

White vectors created in AI shows up without transparent backgrounds in CC Libraries. 

Bottleneck (lag) to load CC Library assets when launching CC Libraries from any Adobe software (Illustrator, InDesign, Photoshop). It feels as though each time you launch CC Libraries from the software, its downloading from Adobe's server rather than caching them locally. 

During this bottleneck/lag the search function is unusable. I know the assets are in the Library but because its in the process of regenerating the libary assets each time software is launched, there's a window when the software can't find the assets being repopulated. 

[Filip Z.]

I also experience this problem with CC Libraries and it's infuriating. I have a few folders in libraries, for example one with logos of my company's technologies, which are often used in many projects. Even though I "search in all libraries" and type the name correctly, I get 0 results. I have to remind myself in which folder there was a file I'm looking for and manually open it. The search function is totally useless now for me, so the libraries are becoming more of a burden than a tool. I can't pre-open and refresh every library every time I open the program - just in case I need one of the files.

I am on PC, Windows 10, the problem started happening with latest versions of Photoshop, Illustrator, InDesign and other apps, I'm not sure if 2023 or 2024 version. I reverted to Illustrator 2019, where the older version (and more user friendly with its convenient dropdown menu) of CC Libraries panel is still working correctly and searching everything as it should (aside from the older version of the Illustrator being sadly much lighter memory-wise and more stable for me). 

[Andreas28059408tjbp]

Was this ever fixed?
I've now just been hit with the same issues as @MillerTimeMT in 2025!

This is insanity, all of my libraries are now showing as blank - which destroys our entire workflow as ALL of our brand assets across all the different brands we work on are built into these libraries - when i open the browser version the assets are there so theres a massive issue with cloud libraries not talking to PS, AI and INDD since a recent update, but since miller was copping this a year ago maybe its something else?

Tried to sort it via online chat support but they were worse than useless so hoping this forum helps better, it has completely derailed my work this week

[AdbeFlor]

The original issues discussed in this thread have been fixed. Your screen capture looks unrelated. Please start a new post with more details and we can help you look into the issue.

[Andreas28059408tjbp]

Its the exact same issues she posted in her video above on this page, with libraries jsut being blank/empty/not loading most assets?

[kglad]

@Andreas28059408tjbp 

start by resetting the cc app