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NOT COMPATIBLE

Community Beginner ,
Nov 02, 2022 Nov 02, 2022

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Hi, Anyone can help? 

 

adobeupdate.jpg

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Cloud storage web assets , Collaboration , File sync , Libraries

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correct answers 3 Correct answers

Community Expert , Nov 02, 2022 Nov 02, 2022

update your windows. even 2004 is problematic.

 

then restart your computer and retry updating adobe apps.

 

 

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Community Expert , Nov 02, 2022 Nov 02, 2022

That Adobe incompatibility message definitely looks wrong.

 

Nevertheless, you definitely need to update Windows. Version 1909 is 3 years old and is not compatible with the latest Adobe versions.

https://support.microsoft.com/en-us/topic/windows-10-update-history-24ea91f4-36e7-d8fd-0ddb-d79d9d0c...

 

Recent Windows version releases

Version 2004 - June 2020

Version 20H2 - Oct 2020

Version 21H1 - May 2021

Version 21H2- Nov 2021

Version 22H2 - Sep 2022 (current)

 

The latest 2023 Adobe apps require

...

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Community Expert , Nov 02, 2022 Nov 02, 2022

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html


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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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update your windows. even 2004 is problematic.

 

then restart your computer and retry updating adobe apps.

 

 

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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Thank you!

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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you're welcome 

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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That Adobe incompatibility message definitely looks wrong.

 

Nevertheless, you definitely need to update Windows. Version 1909 is 3 years old and is not compatible with the latest Adobe versions.

https://support.microsoft.com/en-us/topic/windows-10-update-history-24ea91f4-36e7-d8fd-0ddb-d79d9d0c...

 

Recent Windows version releases

Version 2004 - June 2020

Version 20H2 - Oct 2020

Version 21H1 - May 2021

Version 21H2- Nov 2021

Version 22H2 - Sep 2022 (current)

 

The latest 2023 Adobe apps require Windows 10 21H1 or later, which is almost 12 months later than your 2004 version.

For example, Photoshop 2023 (v.24) specs: https://www.adobe.com/au/products/photoshop-elements/tech-specs.html

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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Thank you so much!

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Community Expert ,
Nov 02, 2022 Nov 02, 2022

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Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html


Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Nov 08, 2022 Nov 08, 2022

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Thanks very much!

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New Here ,
Nov 19, 2022 Nov 19, 2022

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Did you fix your compatible problem?

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Community Beginner ,
Nov 19, 2022 Nov 19, 2022

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LATEST

yes. i upgraded my window and it works now.

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