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Correct answer Nancy OShea

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html


3 replies

Nancy OShea
Nancy OSheaCorrect answer
Community Expert
November 3, 2022

Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

  • Windows 11 (64-bit), Windows 10 versions 21H2, 21H1, 20H2, (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html


Nancy O'Shea— Product User & Community Expert
    G
    GCGCAuthor
    New Participant
    November 8, 2022

    Thanks very much!

      J
      Joshua27223515hze5
      New Participant
      November 20, 2022

      Did you fix your compatible problem?

      John Waller
      John Waller
      Community Expert
      November 2, 2022

      That Adobe incompatibility message definitely looks wrong.

       

      Nevertheless, you definitely need to update Windows. Version 1909 is 3 years old and is not compatible with the latest Adobe versions.

      https://support.microsoft.com/en-us/topic/windows-10-update-history-24ea91f4-36e7-d8fd-0ddb-d79d9d0c...

       

      Recent Windows version releases

      Version 2004 - June 2020

      Version 20H2 - Oct 2020

      Version 21H1 - May 2021

      Version 21H2- Nov 2021

      Version 22H2 - Sep 2022 (current)

       

      The latest 2023 Adobe apps require Windows 10 21H1 or later, which is almost 12 months later than your 2004 version.

      For example, Photoshop 2023 (v.24) specs: https://www.adobe.com/au/products/photoshop-elements/tech-specs.html

        photo:staats
        photo:staats
        Inspiring
        September 7, 2023

        ...so why is a W10 Pro 22H2 with 64Gb of DDR5 RAM, an RTX 3060Ti Dual Graphic card, a 1 Tb SSD boot drive somehow incompatible.  Would love for someone, anyone, who knows what they're talking about to answer that one. 

          X
          xgh0stx
          New Participant
          December 24, 2024

          @xgh0stx 

           

          what exactly is your issue?


          i wasnt able to get the creative cloud installed, but that was just cause opera GX clashes with alot of sites. so i switched browsers, but now my issue is that I cant get photoshop or lightroom to install from the creative cloud app it just stays stuck on 1% 

          kglad
          kglad
          Community Expert
          November 2, 2022

          update your windows. even 2004 is problematic.

           

          then restart your computer and retry updating adobe apps.

           

           

            G
            GCGCAuthor
            New Participant
            November 8, 2022

            Thank you!

            kglad
            kglad
            Community Expert
            November 8, 2022

            you're welcome 

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