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"CCX Process" & "CCLibrary" CPU at 100% not yet resolved (Jul 2021)

Community Beginner ,
Jul 28, 2021 Jul 28, 2021

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This issue is not yet resolved as of July 2021 contrary to what a locked thread concerning this issue suggests. I'm on an M1 Macbook Air with the latest Creative Cloud version but the issue still persists. The "CCX Process" and "CCLibrary" still flares up now and then. Now I have to open Activity Monitor continously and check it regularly to force quit the process. I just recently left my Macbook in sleep mode over the night (unaware that Creative Cloud booted this process) only to find it hot the following morning realizing it has been running this proccess even in sleep mode – for about 8+ hours!

Please fix this unresolved issue. It's not like I'll get a laptop replacement if Creative Cloud breaks my machine. This issue poses significant risk to all Apple machines.

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Cloud storage web assets, File sync, Libraries

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2021 Aug 09, 2021
Oh, so this is an issue with AdGuard - they are working with Apple to resolve this: https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-big-sur.42484/ @_fisheater  Are you also using AdGuard?

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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these are user-to-user forums.  if you want to make a suggestion/bug report, use this https://www.adobe.com/products/wishform.html

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Adobe Employee ,
Jul 28, 2021 Jul 28, 2021

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Hi,

Sorry you are seeing this problem. To investigate what is causing this problem we would need more information. 
Next time CCX Process or CCLibrary will be using that much CPU, could you please do following:
1. Open Activity Monitor, click on CCX Process / CCLibrary and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot).

MariiaNovikova_0-1627491111156.png



Thanks a lot!
Mariia
Quality Engineer
CCLibraries Team

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Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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hi, i can show you this , because i also have this problem 

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Thank you! We are looking into the dump file.
Could we please also ask you to get the Logs? I am sending you the details in DM.

Thanks!

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Community Beginner ,
Aug 02, 2021 Aug 02, 2021

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hi,

The following file has been uploaded on Adobe LogCollector Portal:
File: AdobeLogs_20210803_033059_472-mac.zip

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi @jimmy16657592  Thanks for the logs. Are you using any Proxy network?

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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I've use Adguard app to block AD

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Oh, so this is an issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-b...

@_fisheater  Are you also using AdGuard?

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Community Beginner ,
Aug 09, 2021 Aug 09, 2021

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It seems like AdGuard IS the cause. My CCXProcess once again ramped up to 100% CPU and stayed there. Then I tried to pause AdGuard to see if there will be any changes. After I paused AdGuard, CCXProcess INSTANTLY dropped CPU load.

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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I got it , thank you 

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New Here ,
Aug 27, 2021 Aug 27, 2021

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I'm experiencing the same issue with my MacBook Pro (15-inch, 2018) and big Sur updated: CCX Process" & "CCLibrary" CPU at 100% when i switch on my laptop.
I'm not using AdGuard, so i don't know what can be the reason or how to fix it.
@Mariia Novikova (edited-kglad), do you have any solution for me? In attachment the spindump.

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi Carlo, we are taking a look. Will update you.

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New Here ,
Sep 12, 2021 Sep 12, 2021

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Is there any solve for this yet? I'm using CCX Process version 4.5.2.12. This Adobe software is basically making my laptop unusable unless it's plugged in, even when I'm not suing any Adove apps. And it's forcing the fan to run constantly. Is there a way to kill all Adobe functions until we need to use the software? And easily kill it again when we quit?

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Adobe Employee ,
Sep 13, 2021 Sep 13, 2021

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Hi,

There is an ongoing issue with AdGuard - they are working with Apple to resolve this:
https://forum.adguard.com/index.php?threads/adguard-causes-creative-cloud-services-running-100-cpu-b...

Are you using any Proxy related applications? If yes, that's a known thing on Apple side.

If you are not using anything like that, could you please provide following:
1. While CCXProcess being using lots of CPU, open Activity Monitor, click on CCX Process and then gather both Spindump and Sample Process from the three dots menu in the Activity Monitor (attaching a screenshot).
MariiaNovikova_0-1627491111156.png

 

Thank you,
CCLibraries Team

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New Here ,
Sep 20, 2021 Sep 20, 2021

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I am having same issue fans running at over 6000rpm, not using Ad Guard. MBP 13 2018, Big Sur 11.6, CCX Process 4.5.2.12

 

 

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New Here ,
Sep 27, 2021 Sep 27, 2021

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Hi,

I have nearly the same problem, but with CoreSync using my CPU at 100%.

When I stop CoreSync in my monitor, then I have the CCLibrary that uses 100%

And when I stop it too, my computer is fine ans stops being noisy.

 

• 1st question: how to fix that?

• 2nd question: what about stopping these 2 process? What are the consequences on the software?

 

(MacBoo Pro – Big sure 11.0.1 – I dont' use Adguard)

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New Here ,
Oct 05, 2021 Oct 05, 2021

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I experience this regularly and I have never used Adguard. I do use AVG for mac, though - is there a conflict there?

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Hi there, 

 

I'm having this same problem CCXProcess is using 99.9 of my MacBook's energy, the fans start working in full speed. It's happening every 2 days.

 

Can you please help?

 

Looking forward to any replies.

 

Thank you

 

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New Here ,
Nov 18, 2021 Nov 18, 2021

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Hey, I noticed creative cloud, that is supposed to only be used to update my apps and sync some photos is using a significant amount of energy and cpu ressources for absolutely nothing. Reading the threads it seems that this problem is old, I would like to know when adobe will finaly fix this problem as of right now I've got to reinstal this shity software every time I need to update photoshop and lightroom which is ridiculous. For the price we pay every month I would expect this kind of bug not to last for months.

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New Here ,
Nov 20, 2021 Nov 20, 2021

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I've been experiencing the same issue with my MacBook Pro (16-inch, 2019) and Catalina 10.15.7.

I've never installed AdGuard, or any other Proxy related applications.

 

Not quite sure, but it may happen when I'm loggin in multiple accounts (even if I don't run any adobe CC apps).

 

 

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New Here ,
Nov 20, 2021 Nov 20, 2021

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My CCX process is 4.6.4.2 and CC library 3.14.19.8.

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Explorer ,
3 hours ago 3 hours ago

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LATEST

Also experiencing this on a 14" MacBook Pro M1 Pro (10 core CPU/16 core GPU) with 16Gb RAM and Monterey 12.1.  

 

CCX Process is 4.6.5.2

CC Library is 3.14.19.8

 

I'm not running AdGuard, but I am using Setapp and Sophos Home Premium Edition, along with iStats Menus and Clean My Mac X (which forms part of Setapp).  Also running Forticlient VPN only client 7.0.1.0060, Backblaze.

 

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