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Remove my domain from adobe portfolio

New Here ,
Dec 06, 2022 Dec 06, 2022

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Hi,

 

Can someone please assist removing my domain linked to my Adobe Portfolio account that is no longer a paid account?

 

Thanks

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correct answers 1 Correct answer

Community Expert , Dec 06, 2022 Dec 06, 2022

i think you need to open a support ticket at the portfolio page - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168\

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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<moved from download&install>

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Hi kglad.

 

I came across that link but I'm unable to see my old portfolio website because my account expired yesterday (no longer a "paid account" or with a "paid plan"). I don't have any access to it, I'd need someone from support to assist and manually disconnect the website from "adobe portfolio". what is the best way to get someone from support to remove the website from my portfolio account?

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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i think you need to open a support ticket at the portfolio page - https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168\

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New Here ,
Dec 06, 2022 Dec 06, 2022

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Thank you, that worked!

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Community Expert ,
Dec 06, 2022 Dec 06, 2022

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you're welcome.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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@Fer991,

From whom did you purchase your custom domain?   That's where you need to go. 

 

Log-in to your doman name provider's website and redirect your custom domain to a new domain name server (change DNS settings). 

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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