REQUEST: Allow copy/paste into CC app login fields

Contributor ,
Sep 19, 2021 Sep 19, 2021

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Hi There,

 

I've just been asked to re-sign in to the CC app for some reason but the username/password fields no longer accept pasted info - is that correct?

 

Many of us use password managers with crazy passwords. This is great for security but impossible to remember and really painful to type in. If you don't allow pasted info, you encourage simpler passwords and the reusing of passwords. Also, it's an app on my machine, it's not like a public facing website - right?

 

Please revert this policy and allow pasted username/password info in the CC app.

 

Cheers, 

Ben

 

P.S At least include 'Account' as a topic or allow us to create topics to make posts relevent. 

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Adobe Employee ,
Sep 20, 2021 Sep 20, 2021

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Ben, which operating system is installed on the computer? Which password manager are you using?  When was the last time you were able to successfully paste information into the login window within the Creative Cloud desktop app?

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Contributor ,
Sep 27, 2021 Sep 27, 2021

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Hi there, answers below...

  • Mac OSX 11.4
  • 1Password
  • No idea when I was able to do this last, it's been a long since time since the app asked me to login sorry


But I wasn't even trying to use 1Password, I was trying to copy/paste. Cheers, Ben

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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I am very sorry, Ben, but I am unable to duplicate the behavior you described.  I tested the process under macOS 11.5.2 and Creative Cloud desktop app version 5.5.0.619, and I encountered no problems pasting into the password field.

 

I would recommend you review the settings for any login items or clipboard managers to verify they are not interfering with using the computer's clipboard function.  You can start by checking the list of login items. For more information, please see https://support.apple.com/guide/mac-help/open-items-automatically-when-you-log-in-mh15189/mac.

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New Here ,
Apr 12, 2022 Apr 12, 2022

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I have the same problem here.
macOS 12.3
Creative Cloud 5.6.5.58

Even when I copy email from editor, I can not paste this into the login field.

 

Also, there is a second thread about this:

https://community.adobe.com/t5/download-install-discussions/can-t-paste-adobe-id-password-into-cc-lo...

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New Here ,
May 10, 2022 May 10, 2022

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When pasting in to the login window that has been created by the Creative Cloud App, there is no problem.

 

But when running Adobe Dreamweaver as first application, it seems to create a different login window, and the paste function does not work there.

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