Sign out option greyed out

[Puneet250590193x2x]

I am not able to sign out from creative cloud

[Neelamk]

Hi Puneet,

We are sorry for your difficulties as you are unable to sign out of Creative Cloud. To investigate the issue, could you please let us know if it is a Creative Cloud desktop application or on the web (assets.adobe.com). Also, help us to know the OS version and Creative Cloud version installed on your PC. Do you see if the files in the creative Cloud are syncing? Please share a screenshot to understand the query more precisely. Please check if the application is up to date.

We are here to help, it's just that we need a little more information.

Regards,

Neelam

[Neelamk]

Hi Puneet,

You could try following the steps mentioned in the article below. Please try the exit creative cloud steps and also check the file sync options. Please let us know if this helps.

https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

Regards,

Neelam

[lisaf88904860]

This same thing happens to me all the time and it is incredibly frustrating. 'Sign Out' is greayed out and I cannot sign out of my personal account to get into my work account. Is there a fix for this? It's such a time waste and needs to be fixed.

[Michael38815018oku7]

I clicked on the blue circle, and the "sign out" was greyed out and unclickable.  I figured out to click on it and then let the menu sit open for a minute or two.  Eventually, the greyed-out "sign out" will turn red, and then you can click it. 

[lisaf88904860]

yeah - that isn't working on my computer.

[kglad]

@lisaf88904860 

can you open the cc desktop app?

[lisaf88904860]

no - I have creative cloud

[kglad]

cc = creative cloud.

do you have the creative cloud desktop app installed:

[DO_UX]

Chances are your auto update is enabled and its running updates. You will not able to log out until an update is running. You can cancel the update on the apps tab or wait until updates are complete.

[joeydoyle]

This was it for me.

[Tarun Saini]

Hi 

@joeydoyle

,

Thanks for reaching out. Could you please elaborate more on the issue you're seeing? Also, if possible, can you share the screen recording of the issue? 

We're here to help, just need some info.

Regards,

Tarun

[fantastic_Serenity1549]

Hold down CTRL-WINDOWS-ALT

and the Sign Out will be available.  

[RowdyTheHitman]

This worked for me! It was trying to update on an app I had installed but only had the licence for on my other (work) account and was getting confused 

Worked on Mac with Cmd-Alt-Ctrl 

[kglad]

so, for others that's

win: CTRL-WINDOWS-ALT

Mac: Cmd-Alt-Ctrl 

and the Sign Out will be available

[willen9103878]

Hopefully this helps someone, but here's how I could sign out from Creative Cloud Desktop App (on Mac) when Sign Out was greyed out:

- from upper left corner: Creative Cloud > Quit Creative Cloud

- Open app again

- Sign Out should be red instead of grey

[kglad]

or just reset the app

[Bengal_Tigeress]

This worked!!!

[HTH33 · Accepted solution]

I got the sign out button to be clickable by:

1. Quitting Creative Cloud app

2. Opening Task Manager

3. Terminated every app I could find starting with "Adobe" and "Creative"
4. Once done, relaunched Creative Cloud. The button was first grey but after a second or 2 it turned read and I could sign out.

[HTH33]

apologies for spelling

[kglad]

@HTH33 

so, no problem now?

[HTH33]

Is working fine now! Was able to sign out of my personal account and signed into my emploee account.

[kglad]

@HTH33 

excellent, and thank you for the update.

[captain ni]

Run adobe create cloud as administrator and it should come back - Right click on the app and select "Run as administrator"