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Puneet250590193x2x
Participant
June 29, 2022
Answered

Sign out option greyed out

  • June 29, 2022
  • 7 replies
  • 19030 views

I am not able to sign out from creative cloud

Correct answer HTH33

I got the sign out button to be clickable by:

1. Quitting Creative Cloud app

2. Opening Task Manager

3. Terminated every app I could find starting with "Adobe" and "Creative"
4. Once done, relaunched Creative Cloud. The button was first grey but after a second or 2 it turned read and I could sign out.

7 replies

C
captain ni
Participant
July 8, 2025

Run adobe create cloud as administrator and it should come back - Right click on the app and select "Run as administrator" 

H
HTH33Correct answer
Participant
February 23, 2025

I got the sign out button to be clickable by:

1. Quitting Creative Cloud app

2. Opening Task Manager

3. Terminated every app I could find starting with "Adobe" and "Creative"
4. Once done, relaunched Creative Cloud. The button was first grey but after a second or 2 it turned read and I could sign out.

H
HTH33
Participant
February 23, 2025

apologies for spelling

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 23, 2025

@HTH33 

 

so, no problem now?

willen9103878
willen9103878
Participant
February 15, 2025

Hopefully this helps someone, but here's how I could sign out from Creative Cloud Desktop App (on Mac) when Sign Out was greyed out:

- from upper left corner: Creative Cloud > Quit Creative Cloud

- Open app again

- Sign Out should be red instead of grey

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 15, 2025

    or just reset the app

    F
    fantastic_Serenity1549
    Participant
    February 6, 2025

    Hold down CTRL-WINDOWS-ALT

    and the Sign Out will be available.  

      R
      RowdyTheHitman
      Participant
      February 25, 2025

      This worked for me! It was trying to update on an app I had installed but only had the licence for on my other (work) account and was getting confused 

       

      Worked on Mac with Cmd-Alt-Ctrl 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        February 25, 2025

        so, for others that's

        win: CTRL-WINDOWS-ALT

        Mac: Cmd-Alt-Ctrl 

         

        and the Sign Out will be available

          D
          DO_UX
          Participant
          October 15, 2024

          Chances are your auto update is enabled and its running updates. You will not able to log out until an update is running. You can cancel the update on the apps tab or wait until updates are complete.

            J
            joeydoyle
            Participant
            December 2, 2024

            This was it for me.

              Tarun Saini
              Community Manager
              Tarun SainiCommunity Manager
              Community Manager
              December 3, 2024

              Hi 

              @joeydoyle

              ,

              Thanks for reaching out. Could you please elaborate more on the issue you're seeing? Also, if possible, can you share the screen recording of the issue? 

               

              We're here to help, just need some info.

               

              Regards,

              Tarun

              M
              Michael38815018oku7
              Participant
              August 4, 2024

              I clicked on the blue circle, and the "sign out" was greyed out and unclickable.  I figured out to click on it and then let the menu sit open for a minute or two.  Eventually, the greyed-out "sign out" will turn red, and then you can click it. 

              lisaf88904860
              lisaf88904860
              Participant
              August 14, 2024

              yeah - that isn't working on my computer.

              kglad
              Community Expert
              kgladCommunity Expert
              Community Expert
              August 14, 2024


              @lisaf88904860 

               

              can you open the cc desktop app?

              Neelamk
              Neelamk
              Legend
              June 29, 2022

              Hi Puneet,

               

              We are sorry for your difficulties as you are unable to sign out of Creative Cloud. To investigate the issue, could you please let us know if it is a Creative Cloud desktop application or on the web (assets.adobe.com). Also, help us to know the OS version and Creative Cloud version installed on your PC. Do you see if the files in the creative Cloud are syncing? Please share a screenshot to understand the query more precisely. Please check if the application is up to date.

               

              We are here to help, it's just that we need a little more information.

               

              Regards,

              Neelam

                Neelamk
                Neelamk
                Legend
                June 29, 2022

                Hi Puneet,

                 

                You could try following the steps mentioned in the article below. Please try the exit creative cloud steps and also check the file sync options. Please let us know if this helps.

                 

                https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-desktop-app-spinning.html

                 

                Regards,

                Neelam

                lisaf88904860
                lisaf88904860
                Participant
                August 14, 2024

                This same thing happens to me all the time and it is incredibly frustrating. 'Sign Out' is greayed out and I cannot sign out of my personal account to get into my work account. Is there a fix for this? It's such a time waste and needs to be fixed.

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