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support email address

New Here ,
Oct 07, 2023 Oct 07, 2023

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why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

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correct answers 1 Correct answer

Community Expert , Oct 08, 2023 Oct 08, 2023

@Vincent32783275jm2h 

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

======================================

...

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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@Vincent32783275jm2h 

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

==============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community ideas">

 

 

 

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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It's so annoying, I am trying too find an email address and it's impossible!

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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@Kutsukuta 

 

READ the above.  (hint: there is no help you can initiate via email)

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