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Snowdog63
Snowdog63
Inspiring
May 30, 2023
Question

Switching between my machines is an absolute dog's dinner!

  • May 30, 2023
  • 1 reply
  • 1463 views

Is there a "correct" was to activate & deactivate the machines I'm using on my account. Because at the moment, there seem to be about 20 steps when there surely should be one!!

 

Firstly, when I go into the CC app on the desired machine, it doesn't know my username & password! Why not? That is messed up! I have to go to the Adobe web site, log in there, navigate to my account settings & deactivate the machine & then repeat the entire process on the other machine, except Creative Cloud asks me to log in again every time but DOESN'T REMEMBER MY USER NAME & PASSWORD. So I have to go off to Safari, log into the passwords section & then copy & paste the password from there.

What a complete mess!!

Surely all I should have to do is to go up to the menu bar, click on the CC icon & go down to a menu item that says "deactive on this machine" then go to the other machine & go to a menu item that says "acitivate on this machine".

Why is it so ridiculously complicated. Or is it? Am I missing a key part ofthe system here?

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Also it wouldn't let me post without choosing a topic. None of the 4 topics are at all relevant to my post, but I couldn't see how to add one.

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 30, 2023

if your credentials are not maintained something on your computer (eg, av, antimalware, cleaner etc) is removing or corrupting them.

 

the typical workflow when trying to use an adobe cc app on a 3rd computer: a prompt to sign out from one of the other two signed-in computers appears > you select the computer you want to sign out and you're signed into that third computer.  ie, one click after trying to open that app, and no typing is required.

    Snowdog63
    Snowdog63Author
    Inspiring
    May 30, 2023

    Thta's precisely what I've had in the past & it's not happening now. I wonder how I might troubleshoot the issue? Any ideas?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 31, 2023

    Okay, I'm there. The library folder was not hidden. There are 32 items in the OOBE folder. Which one will be the credentials one I'm after?


    the folders entire contents contain cached user login and program info.  it should be recreated whenever there's a problem.

     

    copy and paste screenshots (don't attach) and show the creation dates.

     

    you can then quit the cc desktop app (hamburger menu>file>exit)

     

     

     

     

    delete the oobe folder's contents (i like to zip everything, then delete all but zip). 

     

    then restart your cc desktop app and see what gets recreated and the dates. (copy and paste a screenshot).

     

    then wait until the problem recurs and check that oobe folder to see if stuff has been recreated.  (copy and paste screenshot)

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