The App

[Nats317971295lvz]

Hello. Sorry if I have missed this but when will the app match the new desktop site? I can't access my work via the app on my phone. 

[kglad]

what work are you trying to access?

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<"moved from using the community">

[Nats317971295lvz]

I'm trying to access my desktop work on my app but apparently it's saying it's not updated yet?

[kglad]

i don't know what your desktop app messages are and i don't know what your mobile app messages are.  you have to convey that information.

[Nats317971295lvz]

 

[kglad]

restart your desktop computer.

then reset the cc desktop app by making sure it's in the foreground and press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

see if any syncing activity is occuring.  if yes, wait.  if no:

restart your mobile

on your mobile, recheck your files

[Nats317971295lvz]

Nope. My app is still telling me "express on desktop mobile coming soon". This isn't helping me with work. 

[kglad]

that's not what your screenshot says.  are you seeing a different message now?

[Nats317971295lvz]

My app isn't including the desktop work I've done. Regardless of what I've said, it's as per the screenshot...

[kglad]

is your desktop app in the process of syncing?

[Nats317971295lvz]

I'm not worried about the desktop PC version, since the update, my phone app isn't syncing with what I've done on the PC?

[kglad]

the work on your cc has to sync with adobe servers, then adobe servers have sync with your mobile, in that order 

[Nats317971295lvz]

So it's something I've done wrong? How is best to fix this?

[kglad]

can you answer the question?  ie, is your desktop in the process of syncing?

[Tarun Saini · Accepted solution]

Hi @Nats317971295lvz,

As per your screenshot, you're using the Adobe Express app. Also, the new version of Adobe Express on mobile is not available at this time. The new Adobe Express is only available on desktop via a web browser. Mobile is coming soon! For now, the existing mobile app experience will remain in place, and there will not be a mobile web option at this time.

Regards,

Tarun