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The App

Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Hello. Sorry if I have missed this but when will the app match the new desktop site? I can't access my work via the app on my phone. 

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Adobe Employee , Sep 21, 2023 Sep 21, 2023

Hi @Nats317971295lvz,

 

As per your screenshot, you're using the Adobe Express app. Also, the new version of Adobe Express on mobile is not available at this time. The new Adobe Express is only available on desktop via a web browser. Mobile is coming soon! For now, the existing mobile app experience will remain in place, and there will not be a mobile web option at this time.

 

Regards,

Tarun

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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what work are you trying to access?

 

===========================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

  

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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I'm trying to access my desktop work on my app but apparently it's saying it's not updated yet?

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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i don't know what your desktop app messages are and i don't know what your mobile app messages are.  you have to convey that information.

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Screenshot_20230920-151154~2.png

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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restart your desktop computer.

then reset the cc desktop app by making sure it's in the foreground and press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

see if any syncing activity is occuring.  if yes, wait.  if no:

restart your mobile

on your mobile, recheck your files

 

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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Nope. My app is still telling me "express on desktop mobile coming soon". This isn't helping me with work. 

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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that's not what your screenshot says.  are you seeing a different message now?

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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My app isn't including the desktop work I've done. Regardless of what I've said, it's as per the screenshot...

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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is your desktop app in the process of syncing?

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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I'm not worried about the desktop PC version, since the update, my phone app isn't syncing with what I've done on the PC?

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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the work on your cc has to sync with adobe servers, then adobe servers have sync with your mobile, in that order 

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Community Beginner ,
Sep 20, 2023 Sep 20, 2023

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So it's something I've done wrong? How is best to fix this?

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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can you answer the question?  ie, is your desktop in the process of syncing?

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hi @Nats317971295lvz,

 

As per your screenshot, you're using the Adobe Express app. Also, the new version of Adobe Express on mobile is not available at this time. The new Adobe Express is only available on desktop via a web browser. Mobile is coming soon! For now, the existing mobile app experience will remain in place, and there will not be a mobile web option at this time.

 

Regards,

Tarun

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