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Unable to install Creative Cloud - error 702.

New Here ,
Oct 24, 2022 Oct 24, 2022

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I followed Apple instructions for Terminal and permissions. After following the prompts, the first entry under permissions was drwxr-xr-t 13 root wheel. The instructions said it should be drwxrwxrwt; root wheel. Not sure what to do now.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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if you are using some kind of security profile on a business machine, it seems to mess up the file permissions in the /tmp/ directory.

 

use the following command after logging into TERMINAL.

 

sudo chmod 1777 /tmp/

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Thank you! That got me the correct entry. I'll reboot and try to install again.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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you're welcome.

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New Here ,
Oct 24, 2022 Oct 24, 2022

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Yes! Everything is up and running again! Thank you so much.

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Community Expert ,
Oct 24, 2022 Oct 24, 2022

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you're very welcome.

 

p.s. that's not my discovery.  i copied it from another user that found the solution months ago.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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sudo chmod 1777 /tmp/

but it shows a key symbol onlyScreen Shot 2022-12-04 at 6.28.01 AM.png

 

not sure what to do next

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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@miguel2566 

 

enter your mac's admin password

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New Here ,
Dec 04, 2022 Dec 04, 2022

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Where

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Community Expert ,
Dec 04, 2022 Dec 04, 2022

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when trying to open your terminal you should be prompted for you password.

 

https://support.apple.com/guide/terminal/enter-administrator-commands-apd5b0b6259-a7d4-4435-947d-0df...

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