Why can't I upload mp3 and mp4 files to the Creative Cloud?

New Here ,
Jan 25, 2016 Jan 25, 2016

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The only way I can upload media files is to either change the extention or to zip them. Why can't I upload these files without this work around?

WMT

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File sync

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Adobe Employee ,
Jan 27, 2016 Jan 27, 2016

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I am moving the discussion to File Hosting, Syncing, and Collaboration forum for assistance

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Adobe Employee ,
Jan 27, 2016 Jan 27, 2016

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There are no restrictions with file type upload to the CC Assets site at https://assets.adobe.com/files. Are you uploading from the website, using file sync, or something different?

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New Here ,
Jan 27, 2016 Jan 27, 2016

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I have been using both the Assets window and the Sync option (from my HD). For years I have been trying and it will only accept files like jpg, mts, psd, etc. But mp3 and mp4 will NOT upload.

If I use the Drop file, it acts like it uploads it, then the folder shows empty. If I use the Sync option from my disk, it will either sync forever without doing anything, or it will give me an error message - something about not being able to upload this file.

If I change the file extention to .XXX, it will upload - the very same file! Now, try to convince me that mp3 and mp4 haven't been blocked. =D

WMT

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New Here ,
Jan 27, 2016 Jan 27, 2016

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Edit: I was finally able to upload a MP3 file using the sync option. However, when I try to sync any MP4 file, I get "Cannot sync this file".

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New Here ,
Jan 27, 2016 Jan 27, 2016

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OK. Finally it is sort of working. When I try to upload MP4, the cloud gives me an error message: Creative Cloud Cannot Sync XXXXXXXX.mp4. Then it procedes to upload it.

A few weeks ago, no matter how long I waited it would not upload MP3 or MP4. Now it does, but with the annoying error message.

Thanks for looking.

WMT

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