Yesterday my Creative Cloud Libraries stopped working across all CC programs (Photoshop, Illustrator, etc). Here is the message I am getting in the Libraries panel:
"To use Creative Cloud Libraries please install the Creative Cloud Application."
Here's what I have tried so far:
- Turning File Sync on and off.
- Restarting the Creative Cloud app with Ctrl+Alt+R.
- Uninstalling and reinstalling the Creative Cloud app.
- Uninstalling all Adobe apps, running the CC Cleaner Tool, then reinstalling everything.
- Trying to use Libraries in a different Windows user account.
Any help would be great. Thanks!
Just tried once more, and no luck, unfortunately. I've also had to re-login during any of the re-installations.
using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
Chat has been closed all day for me, unfortunately.
I tried calling as well and the system told me that support was not available for application I am having trouble with. @AdobeCare Twitter account told me to post here and that their expert would be taking a look.
Sorry to hear about your difficulties. A few additional questions.
Please get back to me when you get the chance.
Hi Dave, thanks for the help! It sounds like it's a CCLibrary.exe issue. I still went ahead and answered everything though, in case any of it is pertinent:
Thanks for the info and glad to hear you made some headway. I'm not sure why the process wouldn't be starting offhand. I think it's invoked by the desktop products when they are launched. I would try installing the OS updates and check for available updates for Malwarebytes Anti-Malware and reboot. Also, you might try signing in and out with your Adobe ID from within the products where the libraries are not loading if the behavior persists. The option should be available from the Help menu in the products. Help > Sign Out (your Adobe ID)
Please let me know how it goes
I tried your suggestions but I'm afraid they didn't work—CCLibrary.exe is still not starting properly. I just went ahead and made a Task for it in Task Scheduler and it's working that way. Thanks for helping me figure it out!
Thank you Ea-jae and David_B! This started on my computer at work on last week (on Friday 13th of all days) and I've been banging my head trying to fix it. I followed all the suggestions I could find and spent nearly my entire morning uninstalling and reinstalling to no avail. I left it for a while and this afternoon decided to take another stab at a Google search and came on this thread. This has also worked for me! I manually started CCLibrary.exe and have my Libraries back where they belong. I also took Ea-jae's suggestion and schedule a Windows task to launch it in the future.
hi there: is there a MAC fix for this??
we are having library issues as well, and this sounds like a good start.
If you open Task Manager is the CCLibrary.exe process running?
oh yes: thankyou very helpful: but how do i make sure CC library is running? it looks like it might not be.
Try searching your Applications folder for the CCLibrary app and running it. If your situation is like me, you'll have to start it every time you turn on your machine.
hmm ok: i dont think i have an app as such, but i found this (it's not the problem, but i figure the first two steps could help), Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products
---not going to touch the host file until i know what that's about.
also, last night a new update to premiere was released, which might help with some of the bugs: so i'm hoping the combined steps might solve a few bugs for us.
rd72310852 Finally got my hands on a Mac to see where the CCLibrary app is located. In the Finder app, click Go > Go to Folder, then type "/Library/Application Support/Adobe/Creative Cloud Libraries/" and try starting up the CCLibrary you find there. Does that get libraries working for you?
I have this same exact issue and instead of creating new post I was hoping to find solution in here.
As so as I clicked on C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\CCLibrary.exe it started working!
I had exactly the same problem and your solution worked for me too. Thank you!
arewenotmen You're welcome!
Another thing that I've noticed when opening Premiere and AE is that files are not syncing and its just spinning endlesly trying to sync.
It turns out that "Syncing your Creative Cloud files, please wait..." really means that you're not logged in Adobe Creative Cloud desktop app located at C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
How hard is to create some sort of check if not logged in display simple "You're not logged into Adobe Creative Cloud deskop app" ???
Once I signed into "Adobe Creative Cloud deskop app" I was able to see last saved projects.
Hopefully Adobe developers will not treat it as a single, isolated issue but as part of a bigger problem.
This worked for me! CCLibrary.exe now starts on it's own without needing the Task Scheduler. Thanks!
I followed the stops in the HelpX post.
This is what I get when installing CC Libraries.
I tried opening Indesign to see if the Library pannel works. I get a new message.
"Something went wrong..."
I then tried the Adobe Creative Cloud Cleaner Tool
CC Libraries in not showing up in the table when we can select what to clean.
thanks for the info: we have spent some time with the adobe/premiere consultant, and solved some of the issues: we had duplicate locations for assets, so returned that to default (adobe needs to put that as an option somewhere). also we did CMD+SHIFT+OPTION to reset preferences, which has fixed some of the bugs. we also updated to the latest premiere (last week) which has helped.
Another (really simple) thing to check on Windows 10 which worked for me after spending two hours on LiveChat with the Adobe experts before being told to take it up with my IT dept. Who also couldn't help.
Turn off the "Automatically detect settings" in the Proxy settings panel. That's it. And it's enabled by default. Restart afterward and voila.