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Participant
October 22, 2007
Question

Adobe DRM Error

  • October 22, 2007
  • 51 replies
  • 16864 views
Adobe DRM Error
System: 7
State: 4
Class: 5
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error (client code 31; HTTP code -1).
Fault location: 5
--- end ---

How do I fix this, I can't open an eBook I've purchased with Adobe Digital Editions. This message comes when the program is authorizing the eBook.
    This topic has been closed for replies.

    51 replies

    Participant
    July 13, 2008
    Hi,

    I hope you can help me. I tried contacting Adobe by using the email address they provided for DRM issues, but so far no reply. So I'll try here to hopefully get some response.

    I am unable to open an eBook Item: 078655455X - Dietz, William , C. McCade on the Run (Adobe Reader) ISBN: 078655455X.I get an error message stating "This document can not be opened because ownership can not be established on this computer. I've been on the same computer for many years. I can open other DRM enabled eBooks (PDF) with no problem. I can't authorize my computer because I get yet another error message stating Your Adobe software could not be activated. Client user is not an EasyActivation user and cannot be migrated to a full user.

    I have owned this computer for several years, and primarily use the email address used to send this email. My system information:

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Manufacturer Dell Inc.
    System Model Dell DM051
    System Type X86-based PC
    Processor x86 Family 15 Model 4 Stepping 7 GenuineIntel ~2793 Mhz
    Total Physical Memory 2,048.00 MB
    Available Physical Memory 1.03 GB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB

    My email address is bobg2u@pacbell.net. A long time ago I had a hot mail address of bobg2u@hotmail.com, but I have not used that for years

    Can you help me activate my book so I can read it?.
    Participant
    May 7, 2008
    Adobe DRM ACTIVATION Error

    Vikram Jain

    Your Adobe software VERSION 7 could not be activated.

    Adobe DRM Activator error (server code 4).
    Fault location: 3
    contact customer support
    --- end ---

    How do I fix this, I can't open an eBook I've purchased from diesel e books and their books can only be viewed using adobe version 7. This message comes when the program is authorizing the eBook.
    Participant
    April 17, 2008
    error same time

    how is solve
    Inspiring
    January 19, 2008
    Folks, as noted at the top of the Forum, for DRM errors, please submit a support incident at www.adobe.com/support/digitaleditions/. Thanks.
    Participant
    January 8, 2008
    I did not see any solution to the above error. I'm having the same problem. Is Digital Editions compatible with Vista? And could there be an issue if someone forwarded me an e-book, even though the file was unopened?
    Participant
    January 8, 2008
    Adobe DRM Error
    System: 5
    State: 4
    Class: 400
    Code: 19
    Message: Error on response from server.
    Scroll below or view error.log for more details.

    Adobe DRM client Error: 419
    The voucher for this document has already been fulfilled or the ETD file is no longer valid.
    Server Code: 410

    410 Gone
    (5) Could not obtain voucher
    (44) The ETD file for this request has already been used and has expired. Re-use your original book download link to get your books.
    Requested URL: http://66.135.49.27/fulfill/ebx.etd ?action=purchase &orderid=654376552163828 &bookid=EBK:000272150

    --- end ---
    Adobe DRM Error
    System: 5
    State: 4
    Class: 800
    Code: 77
    Message:

    Adobe DRM client Error: 877
    Local voucher engine error:
    VE error code 77
    Requested URL: http://ebookfulfill.adobe.com/fulfill/ebx.etd ?action=purchase &orderid=011536796722017 &bookid=ISBN:0596526091

    --- end ---

    My system is windows xp sp2
    Participant
    January 4, 2008
    I'm getting the exact same message as Paulo Villela. I get the message after I attempt to open up an old DRM'd pdf file - one which I must have "activated" before some changes to my system. Anyway, when I open up the file, acrobat opens up a window with the following:

    ***********************

    You have Digital Editions from a prior version of Acrobat or Adobe Reader. Re-activation is required in order to continue accessing these documents.

    What would you like to do with these documents?
    o Re-Activate over the Internet using my Passport or Adobe ID
    o Re-activate without using a Passport or Adobe ID, if possible
    o I never want to upgrade my existing Digital Editions
    ***********************

    Except that the 1st option is greyed out. I click on the 2nd option, and then I get the message that Paulo gets.

    Any fix for this?

    Thanks!
    Participant
    January 3, 2008
    Error message on trying to activate e-book. If anyone could provide me with some quick help it would be much appreciated.

    Adobe DRM Error
    System: 7
    State: 4
    Class: 15
    Code: 1
    Message: Error on request or response from server.
    Please check your network connection and try again.
    Scroll below or view error.log for more details.
    Your Adobe software could not be activated.
    Incorrect Adobe DRM Activator action or URL.
    Adobe DRM Activator error (server code 4).
    Fault location: 15
    Contact customer support.
    --- end ---
    Inspiring
    January 3, 2008
    We are researching this one. Please submit a support incident at www.adobe.com/support/digitaleditions/.

    The server in question is old. Sometimes there are glitches. Did you try activating again?
    Participant
    December 30, 2007
    I have two e-book DRM profiles, one for an older machine and one for this machine. I reinstalled XP on this machine and changed the machine name. I'm running Adobe Reader 7.0.9. When attempting to access my e-books on this machine, I was prompted to reactivate. I went to the Adobe DRM site and clicked on the "Activate" button. I consistently get the following error:

    Your Adobe software could not be activated.
    No matching activation records found.
    Eden info: (0x1e) No matching activation records found.
    Soap info: Client : No matching activation records found.
    Adobe DRM Activator error (server code 30).
    Fault location: 22
    Contact customer support.

    Help would be appreciated.