Can't navigate book

[Gast]

I've downloaded a book, but can't turn pages, or navigate book via table of contents. I had a similar issue with another textbook reader and I had to change my preferences to 'use software based rendering' but I can't see how to change preferences in Digital Editions.

Thanks,

Danielle

[shreya]

what is the format of the book on which you are facing this issue (pdf or epub) ?

You can check the book type in item info dialog.

Please check the following:

1. Open the file in Adobe Digital Editions.

2. Go to File -> Item Info

3. Check the book name and extension under "Location"

[Gast]

Sorry - it's a PDF document.

[shreya]

Which version of Adobe Digital Editions you are using ?

Thanks

[Gast]

4.0.3.110333

[shreya]

Ideally, turning pages in ADE should not be a problem.

Still, if you are facing the issue, i think machine restart should address the problem.

Please restart your machine once and try.

Thanks !!

[Gast]

Thanks. I have restarted the computer twice now, and still the same problem.

[shreya]

You are using ADE on windows or mac and their version ?

You trying to navigate using scroll bar on rightmost side of ADE / mouse scroll wheel / arrow keys on keyboard ?

[Gast]

Using on Windows and using the windows version. Have tried navigating by Table of contents, scroll bar, mouse scroll wheel and arrow keys, but same problem...

Thanks for your help...

[shreya]

The book on which you are facing the problem, is it a free book or paid book?

[Gast]

It's a library book through Ebrary. A 2 week loan.

[shreya]

You are using Windows 7 or Windows 8.1 ?

[Gast]

Windows 7

[shreya]

is it the only book you are facing this problem or with other pdf's also ?

You can try by opening any pdf in ADE and try navigation.

[Gast]

I have an identical problem. I have Windows 7, and have tried restarting and reinstalling.The problem occurs for any pdf, even the "Getting Started" document.

The page number will shift when I press the arrow key, but the page view will not change. If I resize the window screen, the page view will update to the correct page.

[Gast]

I have this exact same issue as well. Resizing, or closing and re-opening the application fixes the issue

[Gast]

Thanks Reym, but resizing or opening and closing doesn't fix the problem for me. I have tried other documents including epub. Same problem.

[shreya]

try going back to library and open the book again

[Gast]

No luck.

[shreya]

ok, now let us compare the system environment as this issue should not have happened.

Do you have any service pack installed for Windows 7.

You can check this in:

Control panel ->System-> View basic information about your computer.

After checking this, check version of Microsoft .NET FRAMEWORK version.

You can check this under: Control panel->Programs and Features -> Uninstall or change a program.

Just check the version number.

[Gast]

I have Windows 7 enterprise Service Pack 1 - same as your image.

Microsoft .NET FRAMEWORK version: The 'name' column says 4.5.2, the column entitled 'version' says 4.5.51209

[shreya]

ok, then there is no problem with system environment.

now uninstall ADE and then re-install it.

[Gast]

I tried that yesterday - unless there's something different you want me to do?

[shreya]

I hope you are uninstalling ADE from control panel !!

[Gast]

Yes, >control panel >programs and features etc.