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E_ADEPT_NO_FULFILLMENT_RESULT

Guest
Jul 02, 2013 Jul 02, 2013

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Hi,

I have a customer who's trying to download her ebook in ePub format on a Mac.

After helping her with another license error. Now she's getting this one:

"Error getting license. License server communication problem. E_ADEPT_NO_FULFILLMENT_RESULT"

I don't think I have come across to this one before.

Any suggestions?

Much appreciated.

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Guest
Jul 02, 2013 Jul 02, 2013

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I'm very interested by a solution 'cause I have exactly the same problem...

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Guest
Jul 07, 2013 Jul 07, 2013

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No one knows?

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New Here ,
Oct 15, 2013 Oct 15, 2013

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I have the same problem, too.

Our user has tried all of the following:

  • deauthorizing and reauthorizing the Mac
  • saving the .acsm file and the opening it,  instead of opening it straight away
  • downloading the book again

His ADE version is 2.0.1.78765.

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Guide ,
Oct 15, 2013 Oct 15, 2013

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ADE is very good at incomprehensible error messages; also at comprehensible but incorrect ones.

I haven't come across this particular one either.

One thing that solves quite a few issues is to use ADE1.7.2;

I have no idea if it will help here but worth a try.

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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Community Beginner ,
Apr 11, 2016 Apr 11, 2016

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I have this error message with ADE version 4.5.1 and windows 8.1 - very disappointing to see nothing here from adobe to help

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New Here ,
Mar 15, 2017 Mar 15, 2017

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Did anyone find a solution. I just used ADE for the first time ever and the first attempt to load a book got this message. Groan.

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Explorer ,
Jun 09, 2022 Jun 09, 2022

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Seeing the age of this thread, and knowing how long I have been railing against Adobe's seeming indiffernce to even the slightliest secured environment, I would not hold my breath waiting for Adobe to correct this.

The fix that worked for me -- I switched my network to my personal hotspot on my iPhone and docs downloaded without issue. 

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New Here ,
Nov 12, 2022 Nov 12, 2022

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I'm having the issue now and changing internet is not work at all

 

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New Here ,
Nov 13, 2022 Nov 13, 2022

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me, too

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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me too

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New Here ,
Nov 13, 2022 Nov 13, 2022

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It is 2022 now, after 9 years this problem still not slove.

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New Here ,
Nov 13, 2022 Nov 13, 2022

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And likely will stay that way.

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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I also have this error message when I used ADE to open google ebook. But I open a new ebook bought from another platform(return kobo), the ADE is normal for opening ebook. I think Google license sever maybe have some problem ~

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Rakuten kobo ebooks platform

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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I totally agree with you. 

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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I got the same problem yesterday (12th of November 2022) on macOS Monterey and ADE 4.5.11.187606. This error is reported for all books I have tried, including books from Google Play AND books from the Adobe sample library.

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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I have the same problem. The error message is:

Error getting License. License Server Communication Problem:
E_ADEPT_NO_FULFILLMENT_RESULT

on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

I have tried with books I bought on Google Play book and books from Adobe sample library

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Community Beginner ,
Nov 13, 2022 Nov 13, 2022

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I have the same problem on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

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Community Beginner ,
Nov 15, 2022 Nov 15, 2022

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I have the same problem since Nov 12 … I have installed ADE 4.5.11 and macOS Ventura. I'm not able to open any file downloaded from Google Play with -epub.acsm extension, For Google people the problem is a problem with ADE … What should I do?

 

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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same on widows

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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windows*

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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Same on ios (iphone)

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Community Beginner ,
Nov 14, 2022 Nov 14, 2022

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9 Years after the original message, and I am still getting the same and Adobe is doing NOTHING. Probably not even reading this.. So frustrated with Adobe.

Windows 10 & 11. Desktop and laptop. Tried to switch off firewall etc. No changes. Tried over several days. Does not work.

Hello Adobe! Anyone home?

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Hello Adobe, 

Really need you guys' help. 

I just puchased and downloaded a book for work purposes, and I need to read it today.

However, the app keeps on showing this "Error getting license" issue. 

A lot of users have experienced this issue before. Can somebody fix it or at least tell us how to fix it from our end?

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