eReader not authorized to open this book

[lizm39316639]

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

[Canadian Ukrainian]

So I too am having this issue with my wife's Kobo Touch.  Worked with 4.5 2wks ago then stopped with the new book we got yesterday.  ADE3.0 won't run on my Windows 10 system.  I have tried reauthorizing ADE with my OverDrive login and same results.  Not sure where to go from here.  Any suggestions please!

[ElspethDorothy]

Interesting that ADE 3.0 won't run on your system...It works on mine
with Windows 10....

[ttloop]

Runs on mine too. Some folks claim it does not - don't understand why.

[FERNANDE0101]

HAVING THE SAME PROBLEM THAT LIZM HAS:HELP HELP HELP HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

[FERNANDE0101]

When I download a book from my public library I can open it in digital editions 4.5 but when I transfer it to my device (kobo) and try to open it on the kobo it says "This book is protected by DRM. Because you previously deauthorized your eReader, you need to re-import the book using Adobe Digital Editions." I tried erasing authorization and setting git up again but it still won't work. Erased and downloaded a new edition of ADE, that didn't work either. Tried different books and libraries but still have problem. Called kobo and after troubleshooting with them they say it as ADE problem. Please please please help! Thank you!

[Nan5EF4]

• Hi Fernande0101. Please let us know how it goes with downloading an earlier version of ADE. After a lot of frustrating attempts, Kobo also sent me to ADE for a solution. The kind people on this thread helped me when I had lost all hope of reading Open Library loans in my Kobo Clara.

[ttloop]

My original advice still holds. Use ADE 3.0. Some even use ADE 2.0.
Good luck!

[Valerie5FCE]

Try erasing your Adobe 4.5 and installing the earlier version 2.0. It seems to be more compatible with kobo.

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[Chris5E18]

There is a really easy solution to the Adobe Editions problem.  I went out and purchased a Kobo Libra and it connects directly to the library through Overdrive and you no longer have to endure the Adobe Editions problem to download books.  It took me many angonizing hours of trying to fix this annoying problem and in the end I gave up.

[tls1]

Really? That's your idea of a fix?
Spend another $200 on another Kobo because the first $200 Kobo I bought
(specifically because of the supposed library compatibility) doesn't
actually work properly, Adobe being too cheap/lazy to fix the problem?

Riiiight...like I'm going to give them any more of my money!

Nope, not spending any more of my cash, though I admit I do spend a bit of
my time on them, badmouthing them to all and sundry for their abysmal, no,
non-existent! product support.

[Tracey5D8D]

I'm shocked to see that this issue goes back so many years with still no tried and tested fix to the issue from Adobe. I too am having a similar issue. I am able to download books from my library and they work perfectly with ADE, but when I download a book from Indyreads, which is also through my library, those books won't work on my Kobo. I get the same error that everyone else seems to get. I have read back through everyone's posts and have tried so many different things, but still cannot get anything to work. I'm wondering if there is possibly some setting that I may have overlooked? Any help would be greatly appreciated. 

[Nan5EF4]

Hi Tracey5D8D.

If you haven't tried it already, Margriet's method (posted above) works for me: uploading the ePub to my Kobo Clara via Adobe, then uploading the PDF to my Kobo Clara, opening the PDF first, then opening the EPub I want to read. Here's a copy of Margriet's post -- I hope this works for you.

MargrietD

New Here

Apr 18, 2021

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I use ADE 4.5 with another trick I read a while back on this forum: If the epub book doesn't open om my Kobo H20, I download the PDF of the same book from the Internet Archive. Then I transfer the PDF to my eReader and the epub AGAIN, making two DUPLICATES (do not overwrite) of the same title.

After this, the first epub still won't open (cover is black) but the second epub and te PDF will open without a problem. This trick is less invasive then installing a new version so I would suggest people try this first. Not sure if this will work always but it has worked for me several times now.

[Tracey5D8D]

Thank you so much for this info Nan5EF4. This is one of the few things that I haven't tried, but I will give it a go now. Fingers crossed!

[LeBrie2566858142uv]

Hi there. How do you download the 'pdf of the same book from the internet archive'? From the Overdrive (libarary) website I only see 'download epub file' next to my loans.

Thank you. This problem is so frustrating!

[MAngieG]

I had this same problem. I followed these instructions on the Overdrive help page at https://help.overdrive.com/en-us/0926.html  for "Content locked" error or book won't open on a Kobo ereader and was finally able to open my library book on my new computer without getting the "This book is protected by DRM message". You have to delete the problem book from your Adobe digital editions and your Kobo. Then deauthorize both your Kobo device and your computer and then reauthorize both. Reauthorize both your computer and your Kobo device and reimport the book from the library. After doing this, I was able to open the book on my Kobo. 

[Cpt. Kirk]

Thank you, the link was helpful. In my case, I had to reboot my computer, which is a Mac. Then, I deauthorized the Kobo and reauthorized it again (for about the fifth time). I also decided to try downloading a second book.

After the reboot, I added both books to Adobe DRM, added them to the reader and both worked.

[Mick22898525hojo]

I suspect there are different problems with different types of Kobos. Mine is an old one - a Kobo Glo.  It does not work with the newish 'OverDrive' system, used by many libraries. But with my library I can still download ePub versions.  After much trying I found that the Kobo Glo also does not work with Adobe Digital Editions (ADE) version 4.5.  To go back to an earlier version of ADE, you must first de-authosie the computer and the Kobo using ADE Version 4.5. Then Uninstall ADE v4.5, find an earlier version of ADE to install (ADE v3.0 is on the Adobe website - today at least). Then authorise both computer and Kobo under ADE Version 3.0. And if you are lucky, it might now allow you to read library epub books again!  I did this all under Windows 11.

[ttloop]

You are probably correct. I have a Kobo Aura and have always found success
with ADE 3.0.

[Steven Mills]

I have an older Kobo (the Kobo Glo) and I ran into the same issue as you. I followed all the troubleshooting steps online and ran into the same problem no matter what I did. I finally fixed it; here's how:

1) Open ADE 4.5

2) Remove your computer's authorization

3) Uninstall ADE 4.5

4) Go to https://www.adobe.com/support/digitaleditions/downloads.html, scroll 2/3 of the way down the page, and click on the download link for Adobe Digital Editions 2.0.1

5) Install ADE 2.0.1 after the file downloads

6) Remove the "problem" book from ADE

7) Download the book again from the public library's website

8) Double-click the book you downloaded in step 7

9) When prompted, authorize your computer for ADE

10) Click on "all items" in ADE

11) Plug in your Kobo to the computer

12) Drag and drop your book onto your Kobo device when it pops up in ADE

13) Safely eject your Kobo

14) Your book should work properly on your Kobo now. 

[Lin23196299mll8]

Thank you very very much for your detailed description, Steven. I have a Kobo Glo and your instructions are what finally made my Kobo work again.

[Steven Mills]

I'm so glad that this helped you, Lin!

[louisat]

Steven, Thank you, thank you, thank you.  After so much wasted time, I have finally revived my Kobo Touch.  I used ADE 3.0 and it worked!...wahoo!!!

[Steven Mills]

I'm so glad to hear that you're back up and running again! Happy reading! 🙂

[Glo_omNotMore]

THANK YOU! I have a Kobo Glo and spent hours trying to figure out how to fix this issue. Really appreciate you posting the workaround in such a detailed manner. Worked like a charm!!

[Glo_omNotMore]

Also, in case you are having problems finding a website to download ADE 2.0.1, here is the site I used: http://www.supporthero.de/adobe_direct_download_links_free.php