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error E_ADEPT_NO_FULFILLMENT_RESULT for books purchased on Google Play.

Explorador ,
Nov 14, 2022 Nov 14, 2022

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Just started today: error Unable to download Error getting License Server Communication Problem: E_ADEPT_NO_FULFILLMENT_RESULT for books purchased on Google Play.

I purchased a new book and received this error. I then tested other Google Play books I own and get the same error on all of them now even though I had previously been able to fulfill them. I then tested books I borrowed from my local library and it fulfills all of them with no problem. 

 

So far I have found very little of use in researching this error. Anybody else getting the same issue fulfilling google play purchased books? Any solutions?

 

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correct answers 1 respuesta correcta

Nuevo aquí , Dec 07, 2023 Dec 07, 2023

I had the same problem and the special person virtual assistent (just ended the chat manually) left me hanging. In the end I found a workaround kind of... I downlowd the acsm onto my PC with Adobe Digital Editions (ADE) installed and authorized. There I drag/drop the acsm in and get the certification. Afterwards I open the ADE library, which contains the epub. I copy the epub then onto my e-reader (tolino). 

 

Hope this will help someone. Then I would have done a better job than Adobe themself 😄

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Principiante de comunidad ,
Nov 29, 2022 Nov 29, 2022

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not available for me yet 😞

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Invitado
Nov 29, 2022 Nov 29, 2022

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I am finally able to download the acsm file and also open it with ADE.

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Explorador ,
Nov 29, 2022 Nov 29, 2022

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Yes worked for me now as well.

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Principiante de comunidad ,
Nov 29, 2022 Nov 29, 2022

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I am still not able DL ACSM but I have save. but for now I got E_GOOGLE_DEVICE_LIMIT_REACHED, I will check with Google support ask them reset my count and try again. if it works I will post a update.

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Principiante de comunidad ,
Dec 01, 2022 Dec 01, 2022

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I can DL epub thus acsm now also able to DL acsm from google play! finally!

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Principiante de comunidad ,
Nov 29, 2022 Nov 29, 2022

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The problem fixed for most of my books. Only one book got a message of: E_GOOGLE_DEVICE_LIMIT_REACHED, but I guess it's another issue. Google will not fix this one right now though.

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Nuevo aquí ,
Nov 29, 2022 Nov 29, 2022

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Re-downloaded the two books I was trying to get and they both worked in ADE. The original ACSM files I had downloaded still threw back errors.

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Nuevo aquí ,
Jun 17, 2023 Jun 17, 2023

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I understand this issue's last post was Nov. 2022, but this issue has cropped up for me. I had been buying books from Google Play (switched over from Kindle after buying a Pocketbook ereader) when I ran into a problem with one $3.00 book I bought.  But I sensed a problem when the book was not syncing with my Pocketbook account. So I tried to dl the ACSM file from Google page but it wasn't available.

 

I contacted Google through their "Support" group and was royally jerked around. Even though the book page had a blurb about being able to download a file for ereaders like the Kobo. I fought with them for 10 days before they relented and refunded my $3.  

 

But, today I am noticing that almost every Google Play ebook has no ACSM file available, which means they won't sync with the PB account. So I guess I need to buy books from either Kobo or Amazon who appear to still offer dl's. I would never buy merchandise through Google again anyway, given the hard time they gave me over $3.

 

Anyone else with info on this? 

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Nuevo aquí ,
Dec 07, 2023 Dec 07, 2023

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I had the same problem and the special person virtual assistent (just ended the chat manually) left me hanging. In the end I found a workaround kind of... I downlowd the acsm onto my PC with Adobe Digital Editions (ADE) installed and authorized. There I drag/drop the acsm in and get the certification. Afterwards I open the ADE library, which contains the epub. I copy the epub then onto my e-reader (tolino). 

 

Hope this will help someone. Then I would have done a better job than Adobe themself 😄

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Nuevo aquí ,
Jan 10, 2024 Jan 10, 2024

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Your are amazing!! This worked, thanks! I would have never figured that out on my own. 🙈

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Nuevo aquí ,
Jan 14, 2024 Jan 14, 2024

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Any solutions found?
Many thanks.

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Nuevo aquí ,
Jan 14, 2024 Jan 14, 2024

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MÁS RECIENTES

First off, don't buy books through Google Play. Google Support will not willingly fix this issue.

 

I managed to get a refund on a book I bought from them that had the same error. First I contacted Google Support, but they were useless and wouldn't acknowledge this issue. I wound up filing a complaint with the BBB (Better Business Bureau). Only after multiple emails exchanged, first with Google support, then with a Google employee answering my complaint did this get resolved. For me, I will never again buy from Google Play.

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