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michaelas39218613
michaelas39218613
Participant
October 12, 2015
질문

The message exceeded allowable number of devices on my Tolino . But I have only 2 devices . What can I do?

  • October 12, 2015
  • 2 답변들
  • 779 조회

The message exceeded allowable number of devices on my Tolino . But I have only 2 devices . What can I do?

    이 주제는 답변이 닫혔습니다.

    2 답변

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    October 13, 2015

    [discussion moved from Reader forum]

    Anubha Goel
    Community Manager
    Anubha GoelCommunity Manager
    Community Manager
    October 12, 2015

    Hey michaelas39218613,

    Could you please elaborate as what exactly you are trying to do.

    Let me know the exact error message that appears?

    What version of Reader you are using?

    Hope to get your response.

    Regards,

    Anubha

    michaelas39218613
    michaelas39218613작성자
    Participant
    October 12, 2015

    Hey Anubha

    I've been using an older Tolino Shine . About my e-mail address 2 Tolinos are logged. When I try to download a book from the eLibrary , comes the attached error message . I hope you can help me. Thanks.

    authorization failed

    With the registration of this product you exceed the maximum number of 6 devices . Please contact the Adobe Customer Support

    (Adobe error Cause:

    E_ACT_TOO_MANY_ACTIVATIONS)

    Regards

    Michaela

    Anubha Goel
    Community Manager
    Anubha GoelCommunity Manager
    Community Manager
    October 12, 2015

    Hey Anubha

    How can I reach the support ? I will always refer only to the forum .


    Hi michaelas39218613

    Please ensure that you are logged in with your Adobe ID with which you have purchased subscription for Digital Editions, else you would be directed to forums only.

    Regards,

    Anubha

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