Inspiring

해결됨

Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_NO_FULFILLM

Forum|Forum|2 years ago
December 9, 2023
9 답변들
8294 조회

I bought a book on Kobo.com but I cannot download it. I'm getting the following error:

"Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_NO_FULFILLMENT_RESULT"

I deauthorized and reauthorized my phone but I still cannot download my book.

What must I do now?

최고의 답변: APSCHMIDT

i think the easiest way then would be to use the docker image.

personally i prefer podman over docker -- to run docker your user needs to be in the docker group which makes your user effectively root, which is insecure. podman runs unprivileged, and it's commands are compatible to docker's.

i recommend to install podman-docker, which installs a redirection of the "docker" command to podman:

sudo apt install podman-docker

there are some minor differences how podman and docker handle "unqualified image names", to make them behave the same run this:

mkdir -p $HOME/.config/containers
echo 'unqualified-search-registries=["docker.io", "quay.io"]' > $HOME/.config/containers/registries.conf

afterwards have a look here: https://github.com/bcliang/docker-libgourou/tree/main#bash-script

Okay, I tried this but it's way over my understanding of using the command line. I give up.

I guess Adobe has won, I don't know what they have won but certainly not my sympathy.

J

john_0191

Participant

I was able to resolve this issue by disabling my VPN temporarily.

Dis-moi

Participant

So do I but I have this message " CE_COPY_NOT_ ALLOWED whit Adobe Digital Editions. Does someone have this message when you want to download an ebook?

D

David38351300qzlb

Participant

This just started happening to me. One day, I'm able to download books from kobo's website to use in ADE. Literally, the next day, I can't download new or old purchases and ADE is giving me the licensing error. This happens for me both with Windows 10 and Android. Kobo customer service has been less than useless. It took explaining the whole thing and everything I've done, even with their people, before I was assured they're escalating the report. I shouldn't have to check two or three different places to manage my ebook collection, but that's what I'm being forced to do at this point.

ADE is working just fine with libby. This is a kobo related problem.

D

David38351300qzlb

Participant

After dealing with kobo on this issue over the last few weeks, kobo has decided this is not their fault and say this is an Adobe issue. Unfortunately, with Adobe unwilling to address the problem, it seems like there is no solution available.

APSCHMIDT작성자

Inspiring

Yeah, nothing surprising here.

I took a decision: since nobody cares about their paying customers nowadays, why should I care either?

Now, I look for the books I want on kobo; if they have drm, I download them somewhere illicit and when I have the epub files, I buy them.

M

Malcolm371758124hxh

Participant

This is still happening, I've re-installed ADE on an old tablet and on a brand new Samsung A9 and eventually got them authorised with new email and password after many tries only to find I couldn't get Kobo DRM books to download, I tried using Adobe Reader site and discovered Kobo is not listed on VendorID list. Adobe chat wasn't much help either directing me to a 2015 post on this forum who's advice I had already tried, without success and informing that hecouldn't help further as ADE was discontinued!

I'm not confident enough to try the suggested patches

So I'm stuck with reading kobo books on-line or trying their awful app again. Oh happy day.

macwil.

APSCHMIDT작성자

Inspiring

Thank you for confirming my doubts as to ADE fate. I still cannot download my books either but at least I have a Kobo e-reader. These things are expensive but they work far better than their app!

I haven't tried the suggested methods either but given the situration, I'll give them a try.

D

Dody38077146p48e

Participant

I've got Pocketbook these days instead of Kobo, but I'm still buying nearly all my books from Kobo. My ADE on my laptop (Windows) is working fine the last 2 years. I only bought a book from Kobo yesterday, downloaded with the computer and opened in ADE, connected with a cable to my eReader and copied the book to the reader. Works. Complicated but it works. The ADE app on my Android shows all my books, but I can't open them. And I can't upload them to my Pocketbook cloud. Strange enough the book I bought from Kobo before is on the cloud and synces nicely. I had this issue with Kobo for years, especially whenever I needed a new eBook-reader and wanted all my books on there. They would have to re-set my licenses for all my books several times till finally I had them all working. But I haven't got the time nor the patience right now to go through all this hussle again.0

C

Christoph343843256j85

Participating Frequently

on my side there seems to be a problem with kobo's ACS server, cloudflare blocks my access to it. if you see "you have been blocked" when you open https://acs4.kobo.com/fulfillment then you likely have the same problem as me.

i somehow got into a support chat on Dec 20th, via https://help.kobo.com/hc/de/requests/new; the support agent "forwarded the problem to the content team", saying i'll get feedback in 24-48h, but i did not get response yet, likely there are delays due to christmas, i'll keep you posted.

APSCHMIDT작성자

Inspiring

Thank you very much for the information! I just tried downloading my book and I'm still getting the same error message.

On the other hand, when I try downloading from Windows 7 on my pc (tethered to my phone internet) I get an error message asking me to make sure I'm connected to the internet.

What's going on there?

I also noticed that ADE for Android got an update but the new version seems to be buggy.

C

Christoph343843256j85

Participating Frequently

I also still face the probelm, but did not get any feedback from kobo yet.

I got in touch with kobo support again yesterday, maybe this loop will lead to some results.

I'll keep you posted.

APSCHMIDT작성자

Inspiring

So I tried downloading my book from a WiFi, didn't work.

I deinstalled and reinstalled ADE, didn't work.

Revoked my id, created a new id, didn't work.

I eventually found my book somewhere. Because of this stupid malfunction, I had to download illegally a book I had paid good money for!

I wasted too much time on his, too much energy too. Not mentioning the effect this situation had on my mood.

I'm done with you Adobe.

APSCHMIDT작성자

Inspiring

Same problem if I try to download my book on my pc windows. Connection failed.

My guess is that Adobe doesn't like my phone connection since my pc is tethered to my phone to connect to the internet.

I will have to ask someone if I can use their wifi.

I've wasted so much time with this!!!

APSCHMIDT작성자

Inspiring

And we cannot get help unless we subscribe to a paid plan. Great way to treat clients Adobe, 👍

APSCHMIDT작성자

Inspiring

Bump.

I also deinstalled and reinstalled the app and restarted my phone: still unable to download the book.

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